Shailesh Sagar
Bengaluru
Summary
Enthusiastic individual boasting a background in working with customers to identify needs and find the perfect solutions for issues. Sharp Product Consultant with a fun-loving personality and persuasive skills recognized for driving sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Consultant. Security Solutions
Juniper Networks
Bengaluru
01.2021 - Current
- Deliverables -> High Level Design, Low Level Design, Network Implementation & Migration Plan, Design Validation & Testing, Release Management, Capacity Management and Optimization services.
- Products -> Juniper SRX Firewall, vSRX, Juniper MX Router, Paragon Active Assurance, Security Director, Juniper Mist, Sky ATP, Contrail, Junos Space.
- Technologies -> IPSEC VPN, SSL VPN, Firewall, BGP, OSPF, Antimalware, Antivirus, IPS.
Consulting Engineer. Security Solutions
Cisco Systems
Bengaluru
12.2018 - 01.2021
- Deliverables -> High Level Design, Low Level Design, Network Implementation & Migration Plan, Design Validation & Testing, Release Management, Capacity Management and Optimization services.
- Products -> ASA, ISE, WSA-Web Security Appliance, FTD, FMC, VPN-IPSEC/DMVPN/GETVPN/SSL, AMP (Advanced Malware Protection) & ESA (Email Security Appliance).
- Technologies -> IPSEC VPN, SSL VPN, Firewall, BGP, OSPF, Antimalware, Antivirus, IPS.
Technical Support Engineer
Collabera Technologies
Bengaluru
08.2017 - 12.2018
- Deliverables -> I was part of worldwide backbone Cisco Security TAC Team, actively accept escalations from out-tasked TAC centres, provided L3 support to Cisco customers, delivered technical training to new hires/cross-teams and engage with the development team to enhance product & file bugs on the existing product line.
- Products -> ASA, ISE, WSA-Web Security Appliance, FTD, FMC, VPN-IPSEC/DMVPN/GETVPN/SSL, AMP (Advanced Malware Protection) & ESA (Email Security Appliance).
- Technologies -> IPSEC VPN, SSL VPN, Firewall, BGP, OSPF, Antimalware, Antivirus, IPS.
Technical Services Specialist
IBM India Private Limited
Bengaluru
02.2017 - 07.2017
- Configuration and troubleshooting on Cisco ASA firewalls, Firepower Firewalls/IPS and Vyatta firewalls.
- Handling monitoring tools like Solarwinds and Netgool.
- 24/7 support for various Enterprise level customers like JLL, Suncorp, Bostes, Ingham, Lira Philips etc.
Enterprise Tech Support Analyst
Dell Sonicwall
Bengaluru
06.2015 - 02.2017
- Providing technical support for Enterprise level customers through emails, phone calls and remote session.
- Working on all Dell Sonicwall Firewalls.
- Working on networking protocols like SSL VPN, IPSEC VPN, HTTP, DNS, DHCP, Content Filtering, IPS, Basic routing & switching.
- Documented the service request in proper way in CRM - Salesforce.
- Handled enterprise escalations.
- Worked with back-end team to provide solution to any known bug.
- Worked on TZ, NSA and Supermassive firewall products.
Senior Specialist
HCL Technologies
Bengaluru
09.2014 - 04.2015
- Part of SOC team, providing technical support for Enterprise level customers/BPs through emails, phone calls and remote session.
- Configuration and troubleshooting on Cisco ASA firewall, Firepower Firewalls/IPS, Mcafee proxy and Microsoft proxy.
- Working on networking protocols like SSL VPN, IPSEC VPN, HTTP, DNS, DHCP, Content Filtering, IPS, Basic routing & switching.
- Documented the service request in proper way in CRM - BMC Remedy.
Network Engineer
CSS Corp
Bengaluru
05.2013 - 03.2014
- Providing technical support for Enterprise level customers/BPs through emails, phone calls and remote session.
- Reporting directly to Assistance manager and Team Lead (Juniper Networks).
- Coordinate with L2 & L3 Engineers/Development team to resolving critical issues.
- Arranging/attending bridge calls with BPs, L3 engineer and Development to fix the issue.
- Effectively handle the network outage issues and resolve them in a timely manner.
- Recreating/simulating the customer’s issues in the local lab to verify the issue and provide effective resolution.
- Investigate the software defects and file the reports for resolution.
- Join conference/bridge calls with development team to fix the bugs.
- Documented the service request in proper way in CRM - Salesforce.
- Review and publish technical documentation (Tech Tips) for internal and external use.
Network Engineer
Christel Info Solutions
06.2011 - 05.2013
- Perform initial Set-up & Configuration of Linksys Router, Cisco ASA Firewall, Switches, Print Servers, Wireless Network Adapter, Range Expanders, Wireless Access Points, etc.
Education
Bachelore Of Engineering - Electrical, Electronics And Communications Engineering
North Maharashtra University
Maharashtra, India04-2011
Skills
- Technical Product Knowledge
- Customer Needs Assessment
- Product Demonstration
- Client assistance
- Client engagement and support
- Customer Service
Certification
- JNCIA-MistAI - 2024
- JNCIE-SEC - 2023
- JNCIA-SEC - 2021
- JNCIS-SEC - 2021
- JNCIP-SEC - 2021
- JNCIA-Junos - 2021
- Cisco Certified Network Professional Security (CCNP Security) - 2020
- CCNP Security Core (Implementing and Operating Cisco Security Core Technologies) - 2020
- CCNP Security (Securing Networks with Firepower) - 2020
- CSSA (Sonicwall Certified) – 2015
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Product Consultant. Security Solutions
Juniper Networks
01.2021 - Current
Consulting Engineer. Security Solutions
Cisco Systems
12.2018 - 01.2021
Technical Support Engineer
Collabera Technologies
08.2017 - 12.2018
Technical Services Specialist
IBM India Private Limited
02.2017 - 07.2017
Enterprise Tech Support Analyst
Dell Sonicwall
06.2015 - 02.2017
Senior Specialist
HCL Technologies
09.2014 - 04.2015
Network Engineer
CSS Corp
05.2013 - 03.2014
Network Engineer
Christel Info Solutions
06.2011 - 05.2013
Bachelore Of Engineering - Electrical, Electronics And Communications Engineering
North Maharashtra University
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