Shailesh Salvi

Results-oriented professional with over two decades of experience in Customer Success and Relationship Management, specializing in Delivery Management, Customer Governance, Account Relationship Management, and Contract Management. Deep understanding of the Datacenter domain and knowledge in Oracle technology products, ITIL processes, and project management methodologies (PMP, ITIL). Proven track record in leading global teams, customer engagement, and C-level communication. Skilled in strategic operations, project planning, capacity and workforce planning, problem-solving, stakeholder management, and building strong relationships.

• Effectively led and delivered numerous data center operational projects involving power and cooling efficiency, infrastructure monitoring through drawbridge implementation, Security enhancements, Safety measures, automation etc. for key clients, ensuring the timely and successful fulfilment of new customer requirements.
• Successfully delivered & handed over new data center setups for customers on time, through project coordination, tracking progress, conducting stakeholder reviews, participating in Integration & System Testing’s (IST) prior handover.
• Identified and addressed revenue leakage in the data center invoicing process, resulting in significant cost savings.
• Contributed to data center automation, energy conservation, and PUE improvement projects, leading to increased efficiency and cost savings.
• Provided data driven analytics on speech, text and social media data, leading to improved customer experience metrics.
• Introduced Transaction Selection Process (Randomizer) using Excel, streamlining QA processes, and implemented strategies to reduce Average handling time (AHT) by 25%.
• Recipient of Wipro's "Most Compliant Employee" award for maintaining a perfect compliance record throughout my tenure.

• Bachelor of Science, Mumbai University, May 1995
• Executive Programme in General Management, IIM Jammu
• EXIN EPI Certified Data Centre Professional CDCP
• ITIL V3 Foundation certified
• CPD certified Diploma in Customer Service, Alison, Ireland
• Formally Trained in PMI methodologies & implementation of ITIL practices
• Pursuing PMP and PRINCE2 Foundation and Practitioner certification
• Master's Program in Data Science
• Green Belt certified & Black Belt trained in the Six Sigma Operational Excellence Methodologies
• Certified Internal Auditor for ISO 14001 & ISO 22301
• Leadership Development Program, Wipro
• Certified Trainer (Wipro Learning Champion Training)