Shailesh Singh Karki
Bageshwar
Summary
Self-motivated Guest Service Expert highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Guest Service Expert
The Westin pune koregaonpark
Pune
12.2024 - Current
- Welcome and acknowledge each Guest with a smile,Eye contact and a friendly verbal greeting using the guest name when possible
- Responsible for providing impeccable food and beverage service
- Handling guest payments and operating a point of sale system
- Overlooking VIP arrival report and guest preferences
- Responsible for Guest Voice investigation
- Responsible for Food and Beverage store
- Responsible for checking of reservation and table management shift opening and closing including all reports for finance
- Thank Guests with genuine appreciation and provider fond farewell
Guest Service Associate
The Westin pune koregaonpark
Pune
04.2024 - 12.2025
- Greeting and welcoming guests
- Responsible for Order taking
- Assisting with guest request and special needs
- Responsible for providing excellent guest service
- Responsible for CCGH inventory
- Maintenance cleanliness guest area and back area
Guest Service Associate
Novotel Chandigarh tribune chowk
Chandigarh
08.2023 - 02.2024
- Taking orders accurately
- Serving food and beverage promptly
- Maintaining a clean and organist guest dinning area and back area
Education
Completed 18 Weeks of Industrial Training -
ITC Rajputana
Jaipur01-2023
Diploma Of Hotel Management -
Dr. Sushila Tiwari Institute of Hotel Management
Haldwani Uttarakhand09-2022
Intermediate -
Goverment Inter College
Kanda Bageshwar05-2020
Matriculation -
Goverment Inter College
Kanda Bageshwar05-2018
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Guest Service Expert
The Westin pune koregaonpark
12.2024 - Current
Guest Service Associate
The Westin pune koregaonpark
04.2024 - 12.2025
Guest Service Associate
Novotel Chandigarh tribune chowk
08.2023 - 02.2024
Completed 18 Weeks of Industrial Training -
ITC Rajputana
Diploma Of Hotel Management -
Dr. Sushila Tiwari Institute of Hotel Management
Intermediate -
Goverment Inter College
Matriculation -
Goverment Inter College
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