Shailesh Talwekar

- Dealer Management

- Customer engagement for service business development, technical assessments (repairs/refurbishing)
- AMC/PMC/CMC adherence, MIS management
- Sales of Genuine spare parts and attachments
- Hiring, contracts management, SLA compliance
- Timely response to customer needs for spares and services to foster long-term relationships
- Effective communication (customer & HO)

- AMC and CMC management
- Genuine spare parts and attachments sales

- outstanding follow ups.

- Equipment diagnosis, troubleshooting, and repair

- Prioritizing MHE breakdown resolution

- Installation of MHE systems (VNA, Order Picker, Reach Truck)

- managing customers accounts in the Navi Mumbai Territory

- overseeing maintenance and servicing of over 100 forklifts

- Servicing, maintaining, overhauling, and repairing forklift trucks and other material handling equipment.
- Conducting fault finding and resolving issues with company products.
- Responding to equipment breakdowns promptly.
- Addressing customer enquiries, problems, or complaints in a timely manner.
- Working towards and achieving agreed targets for servicing and maintenance activities.

• Performed annual service visits and completed preventive
  maintenance on all systems.
• Provided technical support to troubleshoot, repair and
  maintain operational efficiencies in hydraulic, mechanical
  and electrical systems.
• Manage on-site and off-site installation, repair,
  maintenance and test tasks.