SHAILESH VISHWAKARMA
Pune
Summary
Dynamic customer support specialist with a proven track record at Infosys for Capital One, adept at resolving credit card issues and enhancing customer satisfaction. Skilled in Microsoft Office and problem identification, I thrive in fast-paced environments, leveraging my enthusiasm and communication skills to deliver effective solutions and drive continuous improvement.
Overview
9
9
years of professional experience
Work History
Customer support specialist
Infosys for Capital One
07.2024 - 08.2025
- Helping customers resolve their credit card issues
- Provide timely and effective solutions to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement and implement solutions to enhance customer satisfaction
Associate-Ops
WNS
Viman nagar
03.2022 - 07.2025
- Responded to and managed claim activities
- Handled customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations
- Worked in Hireright Process
Associate-Ops
WNS
Viman nagar
11.2020 - 03.2022
- Supported various operational tasks within the company
- Involved in troubleshooting and document verification
- Worked on contract basis in TUI
Sr. Customer Service Representative
ITCube Solutions Pvt.Ltd
Bibwewadi
03.2020 - 11.2020
- Supported various operational tasks within the company
- Involved in troubleshooting and document verification
- Handled escalated customer inquiries
- Collaborated with other departments to improve customer service process
Sr. Customer Service Representative
ITCube Solutions Pvt.Ltd
Bibwewadi
05.2016 - 03.2020
- Supported various operational tasks within the company
- Involved in troubleshooting and document verification
- Handled escalated customer inquiries
- Collaborated with other departments to improve customer service process
Complaints Handler
Tech Mahindra
Yerwada
- Acted as the first point of contact for any integration issues
- Provided technical call support to clients
Education
Graduation - B.Com
Sinhgad college of Science
PuneHSC -
Sinhgad college of science
PuneSSC -
Shanu Patel High School MSBTE
PuneSkills
- Microsoft Office (MS Word, Excel & PowerPoint)
- Other computer applications
- Customer needs assessment
- Multitasking
- Marketing skills
- Verbal communication
- Written communication
- Problem identification
- Solution provision
- Optimism
- Enthusiasm
Hobbies and Interests
- Drawing
- Dancing
- Listening to music
- Cyber Surfing
- Painting
- Playing Table Tennis
- Travelling
Languages
- English
- Hindi
- Spanish
- Marathi
Timeline
Customer support specialist
Infosys for Capital One
07.2024 - 08.2025
Associate-Ops
WNS
03.2022 - 07.2025
Associate-Ops
WNS
11.2020 - 03.2022
Sr. Customer Service Representative
ITCube Solutions Pvt.Ltd
03.2020 - 11.2020
Sr. Customer Service Representative
ITCube Solutions Pvt.Ltd
05.2016 - 03.2020
Complaints Handler
Tech Mahindra
Graduation - B.Com
Sinhgad college of Science
HSC -
Sinhgad college of science
SSC -
Shanu Patel High School MSBTE
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