Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
AccountManager
Shailesh Kumar Ojha

Shailesh Kumar Ojha

Director (Operations)
Varanasi,India

Summary

Ready to offer exceptional leadership and planning abilities to take on new role setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Renewable Energy Domain standards and market trends. Focused General Manager with 19 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Director of Operations

Sologix Power Ventures Pvt Ltd
Varanasi, India
08.2018 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Documented processes and drafted SOPs to comply with regulations and company policies.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored and coordinated workflows to optimize resources.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Managed procurement, inventory and warehouse operations.
  • Monitored budget and utilized operational resources.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Eased team transitions and new employee orientation through effective training and development.
  • Built loyal account base and long-term business relationships with [Type] accounts.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Project Manager

M/s. Energy Assistants
Varanasi, India
02.2009 - 08.2018
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs and monitored performance.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Identified plans and resources required to meet project goals and objectives.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Drove team success through shared vision and recognition of quality performance.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Maintained compliance with regulatory parameters in complex projects with overlapping policies.
  • Modified and directed project plans to meet organizational needs.
  • Provided detailed product orders based on project drawings and technical specifications.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Managed projects from procurement to commission.

Executive Operations

IBM Business Process Services Pvt. Ltd.
Gurugram, India
04.2007 - 01.2009
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Teamed with CAU department to create organization's mission and vision statements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Prepared documents for internal and external audits.
  • Allocated resources to planned programs according to business objectives.

Technical Support Executive

Matrix Cellular Services Pvt. Ltd
New Delhi, India
04.2005 - 03.2007
  • SIM & VAS activation & deactivation
  • Meeting with the clients to resolve their technical issues related to SIM & services
  • New Client activation & making decision in allocating credit limits
  • Resolving client billing disputes.
  • Performed data entry operations to update database with customer responses.
  • Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
  • Assessed business processes and identified ways to boost improvement.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.

Executive (IT)

One World Interactive India Pvt. Ltd.
New Delhi, India
04.2004 - 01.2005
  • Used coordination and planning skills to achieve results according to schedule.
  • Created plans and communicated deadlines to complete projects on time.
  • Participated in team-building activities to enhance working relationships.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Prepared variety of different written communications, reports and documents.
  • Resolved problems, improved operations and provided exceptional service.
  • Collaborated with team members to achieve target results.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

10th -

CBSE

10+2 - Science

H.D Jain College
Ara
04.1998 - 03.2000

Bachelor of Information Technology - IT

Manipal Academy of Higher Education
Udupi, Manipal, Karnataka
04.2000 - 03.2003

Skills

Capital spending

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Software

Microsoft Office, Microsoft Mail Exchange, Microsoft Teams, Microsoft Server Platforms

Java Development Kit, Oracle SQL Database

Google SketchUp 3D, Corel Draw, Photoshop

LAN & WAN for Voice & Data Networks

Certification

CCNA

Timeline

Director of Operations

Sologix Power Ventures Pvt Ltd
08.2018 - Current

Project Manager

M/s. Energy Assistants
02.2009 - 08.2018

Executive Operations

IBM Business Process Services Pvt. Ltd.
04.2007 - 01.2009

Technical Support Executive

Matrix Cellular Services Pvt. Ltd
04.2005 - 03.2007

Executive (IT)

One World Interactive India Pvt. Ltd.
04.2004 - 01.2005

CCNA

10-2003

Bachelor of Information Technology - IT

Manipal Academy of Higher Education
04.2000 - 03.2003

10+2 - Science

H.D Jain College
04.1998 - 03.2000

10th -

CBSE

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Shailesh Kumar OjhaDirector (Operations)