Results-driven professional skilled in financial reporting and budget management. Proven ability to support accounting functions and foster effective vendor relations, ready to enhance operational efficiency and drive financial accuracy.
Overview
15
15
years of professional experience
27
27
years of post-secondary education
Work History
Sales Manager
AFL MANAGEMENT PVT LTD
SURAT, GUJARAT
10.2025 - Current
Sales manager of banking and finance of AFL MANAGEMENT PVT LTD(DSA) for commercial vehicles.
Finance to commercial vehicle related customers i.e.Loader,heavy cranes,grader,escavator etc.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Attended industry events and conventions to explain sales opportunities.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
HOTEL BUSINESS
MR.GREENY CAFE AND RESTAURANT
SURAT, GUJARAT
01.2024 - 09.2025
Gained extensive knowledge in data entry, analysis and reporting.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Passionate about learning and committed to continual improvement.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Premium Relationship Manager
Axis Bank
SURAT, GUJARAT
08.2023 - 01.2024
Built and maintained relationships with new and existing clients while providing high level of expertise.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Deputy Manager of Marketing
HDFC Bank
SURAT, GUJARAT
04.2022 - 03.2023
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Senior Office Manager
PUNJAB AND MAHARASHTRA CO OP BANK LTD
SURAT, GUJARAT
04.2015 - 03.2022
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Monitored front areas so that questions could be promptly addressed.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Interceded between employees during arguments and diffused tense situations.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Improved office operations by automating client correspondence, record tracking and data communications.
Trained team members on services and Bank products to support promotional efforts.
Organized meetings for executives and coordinated availabilities.
Implemented project management techniques to overcome obstacles and increase team productivity.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Clerk
SURAT NATIONAL CO OP BANK LTD
SURAT, GUJARA
01.2011 - 03.2015
Prepared financial reports and statements for management review, ensuring accuracy and compliance.
Managed daily financial transactions and maintained accurate records.
Supported the accounting team in processing invoices and payments efficiently.
Resolved account discrepancies and inquiries for clients, enhancing customer satisfaction.
Managed vendor relations by ensuring timely invoice payments and effectively addressing outstanding payment disputes.
Monitored cash flow and assisted in budget preparation activities.
Collaborated with auditors during financial audits to provide necessary documentation.