Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Shailja

Gurugram

Summary

~10 years of global industry experience with technical and managerial expertise. Expert in Application Development management for efficiently delivering software for over 1000+ users. Proficiency in initiating, planning, monitoring, executing and delivering multiple projects by best project management and delivery practices.

Overview

12
12
years of professional experience

Work History

Project Manager

Ciena
01.2024 - Current
  • Established practices for identifying and addressing potential risks resulted in reduced re-work by 45%
  • Working closely with Solution Architects and Technical Consultants to deliver the best product to the customer
  • Develop work plans and sprints, manage risks and issues, and facilitate stand-up meetings, retrospectives, project financials, approvals and closure activities
  • Leadership and implementation of a cross-functional IT Team to successfully implement ServiceNow incidents, tickets, requests and reporting modules
  • Re-designing the workflows and implementing automation to minimise task creation and reduce manual effort
  • Renovate the self-service homepage, access control and other forms to optimise ticket submission and process fulfilment according to ITIL best practices
  • Establish best governance practices to expedite the resolution of issues that may impede the tool's use or impact the release activities
  • Directly responsible for upgrading/cloning the platform to deliver the best experience to the user
  • Streamlined activities include OCM (Organizational change management), stakeholder management, third-party vendor management systems integration, and budget management
  • Developed and implemented Change management strategies for large–scale products, resulting in a 72% adoption rate among employees and a 20% reduction in delays
  • Managed the change management process for a team of 25 resources to optimise the delivery process
  • Monitored and evaluated change progress and results, providing regular updates to leadership and resulting in a 15% increase in stakeholder satisfaction and tool adoption.

Project Manager

Cognizant Technology Solutions
07.2018 - 01.2024
  • Led end-to-end project from ideation to implementation and adoption of Crowdsourcing Tool for mobilising resources
  • Owned and led a team of 3 associates to build and design this platform based on JavaScript
  • The crowdsourcing tool increased workforce management efficiency by 30% and generated ~$30K YOY
  • Creating RACI Charts, Control Charts, Process Maps, SIPOCs, Fish Bone Diagrams, etc
  • Responsible for Change Management across teams
  • Implemented business improvement initiatives for a Crowdsourcing tool across APAC and Central Europe
  • Created an improved offering to flag associates spending over three years in one project, enabling cross-utilization of resources
  • Devised an organization-wide campaign to gather ideas for improvements using Technology and Process Driven Levers.
  • Ideation and building of a Financial Contract Program to proactively address upcoming renewals and understand the propensity of renewing these deals and the likelihood of value erosion.
  • Conceptualised dashboard to analyse data for future contract predictions and help optimise revenue across business units. The dashboard successfully analysed data and helped the sales and marketing team bag 10% more contracts.
  • Stakeholder management across BUs will collect data for all the verticals and collate it to create the Cost of Delivery Metrics in a time-bound manner.
  • Brainstormed and implemented automation among daily tasks within a team, improving Turnaround time (TAT) by 20%.
  • Automated timesheet submitting task (saving 3 minutes per user every time) via UiPath.

Associate Functional Consultant

Global Groupware Solutions
08.2016 - 04.2017
  • Headed a team of 3 as a lead consultant for client’s business challenges and handled resource planning for projects and effort estimation plans for clients in the banking domain
  • Designed and implemented end-to-end project lifecycle to deliver HR solutions and supported all activities, especially performance management processes, to aid the performance of 21,500 employees
  • Drafted business proposals in response to RFPs, which helped secure the firm's new projects and clients
  • Handled process redesign, administered technical and test teams by performing unit tests, and assisted in integrating the functional processes for big clients
  • Imparting functional and technical subject matter expertise by defining project’s scope and liaising with other teams like pre-sales, sales, and business development to ensure seamless delivery of the project.

Software Developer Analyst

Accenture
01.2013 - 01.2016
  • Led a team of 4 developers and testers and worked as a contact point from Accenture for an FMCG client to optimise their databases for continuous enhancement and fixing any production problems occurring in their Inventory management
  • Created dashboards for performance optimisation using the HP Project and Portfolio Management software
  • Recognised by the vertical head for implementing a tool called the Rational Functional Tester, which would record the steps performed and replay the same on the system for system optimisation of clients in the retail sector
  • Wrote scripts for database augmentation using Plsql in the Business Intelligence and reporting tool for a banking client.

Education

Post Graduate Programme in Management -

Greatlakes Institute of Management
01.2018

B.Tech – Computer Science -

Inderprastha Engineering College
01.2012

Skills

  • ServiceNow
  • Project and Program Management
  • Portfolio and Vendor Management (Statement of Work (SOW) initiation and management)
  • Digital Transformation
  • Service Management (ITIL)
  • Change Management
  • Agile Methodology
  • Stakeholder Management
  • Consumer Insights
  • Team Management
  • Cross-Functional
  • Communication
  • Business Analysis
  • Problem-Solving
  • User Stories
  • Testing & Analysis
  • Business Analytics for SDLC
  • Data Analysis & Visualization
  • SQL
  • MS Office
  • Global Delivery

Training

  • Lean & Six Sigma – KPMG and Cognizant
  • UI Path - Cognizant

Timeline

Project Manager

Ciena
01.2024 - Current

Project Manager

Cognizant Technology Solutions
07.2018 - 01.2024

Associate Functional Consultant

Global Groupware Solutions
08.2016 - 04.2017

Software Developer Analyst

Accenture
01.2013 - 01.2016

Post Graduate Programme in Management -

Greatlakes Institute of Management

B.Tech – Computer Science -

Inderprastha Engineering College

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Shailja