Shailja Bhateja

• Fostering strong client relationships at all organizational levels
• Driving Sales and revenue growth for a strategic globaccounts
• Built and maintained strong client relationships to drive business growth.
• Expanded key account base by identifying and cultivating new business opportunities.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Lead resource planning, recruitment efforts to drive projects successfully
• Developed Competitive pricing model
• Lead pricing negotiations with client to ensure target revenue
• Ensure legal and risk process compliance
• Manage project execution, reporting for leadership review on periodic basis
• Partner / collaborate with the various internal functions to enable consistent support
• Hands-on experience in tools for project operations - Salesforce, Power BI dashboard, Fieldglass, SAP Ariba
• Stayed current on company offerings and industry trends.

Client: STMicroelectronics Private Limited

• Responsible for steering client interactions at leadership level
• Manage program governance across various projects streams for smooth transformation and best industry practices
• Manage project execution, dashboard reporting for leadership monthly/Quarterly reviews
• Implemented tools and dashboard in program governance resulting in 15% increased efficiency and data accuracy
• Developed competitive pricing for yearly renewal with upward revenue margins by 30%
• Lead resource planning, utilization activities to drive projects successfully
• Cross functional collaboration to enable consistent
• Led teams of up to 70 personnel, supervising daily performance as well as training and improvement plans.

Client: SAP Labs India Pvt. Ltd.

• Steering client interactions, maintaining exceptional relationships at C level
• Driving P & L for a strategic global account for 8+ Mn USD deal, TCV> 50Mn USD
• Managed accounts to retain existing relationships and grow share of business by
• Client review meetings to share periodic status to increase customer satisfaction
• Implementation of Project execution, dashboard reporting for leadership review
• Execution of resource planning, recruitment, utilization activities
• Leading annual appraisal process for project delivery team( 80+ Personnel)
• Lead pricing negotiations with client for all exiting and new contracts
• Driving delivery and operational excellence

Client: SAP Labs Pvt. Ltd.

• Driving Partner management portfolio for SAP Labs projects for 200+ resources
• Maintaining Vendor relationship for project staffing with 30+ preferred vendors
• Execution of vendor management process compliance compliance as per global guidelines
• Co- ordination with project leads on hiring conditions such as contract duration, salary budget, targeted experience of resource, technical skills required
• Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills
• Evaluated vendor performance and negotiated contracts to secure favorable terms for organization.
• Implemented processes and procedures to improve overall efficiency in operations.

• Collaborated on operational support tasks to achieve common goal.
• Customer contact for support issues for 10+ clients
• Recruitment, staffing and utilization for assigned team
• Managing time booking of 150 employees in timely manner
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Introduced new methods, practices, and systems to reduce turnaround time by 20%
• Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across organization.