Shailja Shukla
Indore
Summary
Experienced Scrum Master with over 14 years in Business Analytics, PMO, WFM, Data Analysis, and Credit Risk Analysis. Proven track record in establishing and managing Scrum frameworks, optimizing team performance, and driving project success. Adept at resolving complex problems, enhancing customer satisfaction, and ensuring alignment with corporate goals. Highly organized with exceptional project management and leadership skills, and a solid reputation for delivering precise, impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scrum Master
Tata Consultancy Services Limitted
04.2022 - Current
- Facilitated Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Collaborated with product owners to create and prioritize product backlogs, ensuring alignment with business goals.
- Removed impediments and managed blockers to maintain team productivity and adherence to Agile practices.
- Enhanced team dynamics and performance through coaching and conflict resolution.
- Communicated effectively with stakeholders to manage expectations and avoid over/underestimation of backlogs.
Business Analyst
Tata Consultancy Services Limited
07.2020 - 04.2022
- Analyzed key business metrics to evaluate driving factors and summarized findings into presentations for strategic insights.
- Conducted interviews with key business users to collect and document detailed information on legacy system processes.
- Reviewed and analyzed existing processes, identifying and documenting cross-functional interdependencies to improve operational efficiency.
- Performed gap analysis to pinpoint areas of improvement and provided actionable recommendations for process enhancements.
Lead Sales Operations Analyst
Tata Consultancy Services Limited
08.2016 - 07.2020
- Tracked and managed sales pipeline progress, sharing updates with Managing Partners to ensure visibility and alignment.
- Communicated sales pipeline health and booking status to Sales Operations (SO) and Go-To-Market (GTM) owners through monthly updates.
- Maintained and analyzed sales pipeline data, both current and historical, providing insights and reports to senior management.
- Created and managed executive sales dashboards in Salesforce, delivering actionable insights to Managing Partners for strategic planning.
- Presented monthly and quarterly sales performance reports to the leadership team, highlighting key metrics and trends.
- Ensured seamless end-to-end sales processes in Smart Sales and Salesforce, including verification and approval of wins/losses with correct SO taggings.
PMO and WFM Lead
Tata Consultancy Services Limited
07.2010 - 08.2016
- Provided project support and worked closely with the leadership team to ensure high-quality work and customer satisfaction.
- Managed end-to-end billing for the project, including forecasting and actual reporting, coordinating with clients and vendors for invoicing.
- Reviewed and analyzed the project’s financial position monthly from an accounting perspective, ensuring accuracy and financial control.
- Conducted cost analysis to ensure all costs were correctly recorded and appropriately controlled.
- Presented detailed financial reports to leadership, addressing questions and resolving inquiries.
- Prepared business packs for Finance controlling, including variance analysis and reports on actual and forecasted figures.
- Maintained fiscal systems for recording, forecasting, monitoring, and budgeting project expenditure.
- Managed resource capacity planning, forecasting resource availability, and allocation to WONS & SWONS.
- Tracked productivity and quality of associates, providing regular updates to clients and ensuring high performance.
- Provided resource and revenue forecasting to higher management based on upcoming and current workload.
- Maintained historical project data, including revenue, contracts, task orders, and purchase orders.
- Facilitated internal audits for the project, ensuring compliance and addressing audit findings.
- Published weekly and monthly dashboards and created ad-hoc reports as requested by stakeholders.
- Presented Project Status Reports (PSR), Project Management Reviews (PMR), and monthly project scorecards to leadership teams and clients.
- Ensured resource fulfillment at various locations for different clients, managing internal and external hiring as per skill set requirements.
- Collaborated with different RMG teams to meet resource requirements and fulfill skill set needs across TCS locations.
- Oversaw external hiring drives based on delivery team requirements, facilitating technical evaluations and timely onboarding of new resources.
Senior Executive, Relation Executive
Reliance Communications Ltd
11.2009 - 07.2010
- Presented group news effectively across leading newspapers nationwide, ensuring accurate and impactful media coverage.
- Managed media relations, government liaison, and legal disputes for the entire state of UP, handling complex and sensitive issues.
- Conducted weekly meetings with media personnel and executives to coordinate news coverage and address any emerging issues.
- Assisted executives in drafting and refining group news content to ensure clarity and alignment with organizational messaging.
Education
MBA: Finance -
Institute of Management Sciences (Lucknow University)
06.2009
Skills
- Scrum Framework & Agile Practices: Expertise in Scrum ceremonies, backlog management, and impediment removal
- Project Management: Strong skills in coordinating projects, managing schedules, and overseeing dependencies
- Data Analysis: Proficient in data analysis, dashboard creation, and sales operations
- Tools: Advanced use of JIRA, Salesforce, MS Office
- Communication & Leadership: Excellent interpersonal skills, team building, and conflict resolution
- Finance & PMO: In-depth experience in finance process management, resource forecasting, and billing
Certification
- Business Analytics Certification Program, IIM Kozhikode
- Professional Scrum Master I (PSM I), Scrum.org
- Professional Scrum Master II (PSM II)
Timeline
Scrum Master
Tata Consultancy Services Limitted
04.2022 - Current
Business Analyst
Tata Consultancy Services Limited
07.2020 - 04.2022
Lead Sales Operations Analyst
Tata Consultancy Services Limited
08.2016 - 07.2020
PMO and WFM Lead
Tata Consultancy Services Limited
07.2010 - 08.2016
Senior Executive, Relation Executive
Reliance Communications Ltd
11.2009 - 07.2010
MBA: Finance -
Institute of Management Sciences (Lucknow University)
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