Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shaillender Kuthari

New Delhi

Summary

Highly effective customer success account Management in Government and Enterprises of Telecom /IT account , bringing comprehensive background managing top accounts for a variety of wire line Products ( NGN, GPON/ ADSL BB /CPAN in the telecoms industry. Accomplished in managing AMC POs /renewal of service for numerous top accounts while simultaneously exceeding sales/service goals on new and existing products.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Telecom Customer Success Account Manager Entp

Tata Communication Ltd
12.2022 - Current
  • Member of national sales account team and responsible for all 25 Enterprises Customer sales /Order Renewal/New Order/ and customer satisfaction for accounts in North Area Regions totaling 3 states in North Area ( Punjab, NCR, Rajasthan, ) include providing TCL product updates and demo of product with help of solution team . Also heavily involved in selling numerous Professional Service offers of new order (Installation, Integration, and implementation, ) as part of quota responsibilities.
  • Successfully grew these 3 sales Regions in terms of Renewal and Price revision approx -1.0 Cr in 11 Months in orders and revenue. Utilizing many years of telecom industry experience, have established very good relationships at all levels from clerical to Managers to Directors and up to Executive Directors within purchase Head /CIO/IT Head/VP -IT side of corporate account .

Telecom Account Manager- BSNL -Account

ZTE Telecom India Pvt Ltd
10.2017 - 12.2022
  • As Account Manager of wire line product ( NGN, GPON, ADSL, ,BB)I carried full sales and customer relationship management responsibilities for several, very important National Accounts. Utilizing interpersonal, leadership, communication, business management, and technical skills, I developed numerous meaningful and profitable relationships within the BSNL HQ and it's Telecom circles in North-West-& South Zone . Developed organizational ties into such bases as Product penetration PO Management of supplies of Wire Line Product approx 40 + cr Releasing the Payment Milestone against the supply/ I&C/ATC, warranty signed off/ Releasing the Service order Approx 10/20/30 Cr.
  • Responsible for bringing the full depth revenue generation from Pan India , Build strong relation with all CGM/GM/DGM / of Account section/ NWOP Team from BSNL Circles as well as well HQ .

Customer Delivery Manager -BSNL Pan India

ZTE Telecom India Pvt Ltd
01.2013 - 09.2017
  • Worked on 22000 + sites and 1200 IP-Switch Sites for site acquisition, Monitoring the construction Progress, utilities deployment, Transport readiness, BTS, MW, DSLAM, NGN, IPTAX, GPON/MSAN from I&C to AT and payment collection in all BSNL circles. Engineering planning, Cost estimation, Project rollout and delivery, Major Milestones completion, Revenue recognition & Invoicing, Payment processing & collection and
  • closing of the project. AMC, O&M and Technical and management support of all ZTE equipment's like C300, C350, MSG9000, ZXDSL, ZXR10, TMG & SS, DSLAMs deployed in various projects throughout India in all BSNL circle. Instrumentally Monitored Integration of IPTAX and MSAN projects with NMS core. Playing pivotal role as a Project Manager managing the planning, controlling, execution, revenue generation and closures of various projects

CPM -BSNL Account

ZTE Telecom India Pvt Ltd
01.2009 - 12.2012

BSNL -/ Multiply /Rural /3.2 MILLION LIINES/Multiply /Rural BB PROJECT -PAN INDIA - Government Account Technology Touch Upon : SDWAN, DSLAM , BROADBAND ,NGN WIRELINE TECHNOGLY BSNL had floated tender of 3.22 Mn lines for BB projects. expansion and ZTE has rolled
out that project in pan india circles of BSNL.Project was successfully completed in all respect. Preparation of project life cycle and finalization of project deliveries with customer. Interacting with customers, vendors, sub-vendors for daily updates, progress, and related issues Driving team to get maximum output and briefing them on as and when required basis. Reviewing technical reports and final deliveries Preparing weekly progress report and presentations for management project review.
Discussions with prospective customers on technical discussions for upcoming projects. Validation testing, Installation, Commissioning, Acceptance testing of ZTE's 9806H, FSAP 9800 DSLAMs, ZXR10 T64G LAN Switch, Soft switches, media gateways etc for BSNL. RFI, Installation, commissioning and Operation and Maintenance of DSLAMs and LAN Switches. Creating an optical fiber Network of DSLAMs and TIER-2, TIER-1 LAN Switches. Installation and Commissioning of the DSLAMs, TIER-2s and Layer 3 Broadband Remote Access Server (BRAS).
Perform Acceptance Testing (A/T), Documentation, MIS & Invoicing to Customers Validation testing, Installation, Commissioning, Acceptance testing of ZTE's 9806H, FSAP 9800 DSLAMs, ZXR10 T64G LAN Switch, Soft switches, media gateways etc for BSNL.

Project Lead /Cordinator -BSNL BB Account

ZTE Telecom India Pvt Ltd
08.2007 - 12.2008

RFI, survey, layout, project execution, installation, commissioning and testing, estimation, task allocation/ scheduling/monitoring, mentoring team members, status reporting with exposure to complete project cycle.
Interaction with BSNL's circle heads regarding requirements, analysis and work estimation. Following up with speculated and timelines, ensuring no delay in project Involved in Validation testing of Project
Solving problems reported from BSNL, Installation vendor & Logistic
Operation and Maintenance of IP DSLAMs, LAN Switch, Network Equipments. Performing AT, assisting AT team and ensuring AT process successfully..

Education

Bachelor of Computer Science - Computer And Information Sciences

DAAS Accademy
Uttranchal -Dehrdaun
07.2003

Skills

  • Account management
  • Relationship selling
  • Communication and problem solving
  • 15 Years experience in data and telephony communications
  • Negotiation skills
  • AMC payment/Renewal of Service Order
  • Churn Management
  • Releasing of Performance Bank Guarantee (PBG)
  • Contract Renewal

Accomplishments

a) Achieve 100% Net Promoter score from Enterprises Customers (CSAT) along with Appreciation Letter .

b) Close the Price renewal of American Embassy approx 0.21 cr without hitting churn.

c)Got release approx 2.00 Cr PBG against the BSNL NGN Project from BSNL HQ ,since It was on hold since 3 Years and more .

c) Got closed the BSNL Rajasthan BB Project without Punch Points against the AT certificates and with help of this closer ,ZTE could claim ATC payment against the 3 rd mile stone apprx 1.00 cr

d) Got implement the BB AMC portal from OEM within the dead Line time frame , received appreciation from KTK GM (NW&OP)


Certification

A) ITIL

B) Prince -2

c) PMP -Trained -ZTE university

Timeline

Telecom Customer Success Account Manager Entp

Tata Communication Ltd
12.2022 - Current

Telecom Account Manager- BSNL -Account

ZTE Telecom India Pvt Ltd
10.2017 - 12.2022

Customer Delivery Manager -BSNL Pan India

ZTE Telecom India Pvt Ltd
01.2013 - 09.2017

CPM -BSNL Account

ZTE Telecom India Pvt Ltd
01.2009 - 12.2012

Project Lead /Cordinator -BSNL BB Account

ZTE Telecom India Pvt Ltd
08.2007 - 12.2008

Bachelor of Computer Science - Computer And Information Sciences

DAAS Accademy
Shaillender Kuthari