Highly effective customer success account Management in Government and Enterprises of Telecom /IT account , bringing comprehensive background managing top accounts for a variety of wire line Products ( NGN, GPON/ ADSL BB /CPAN in the telecoms industry. Accomplished in managing AMC POs /renewal of service for numerous top accounts while simultaneously exceeding sales/service goals on new and existing products.
BSNL -/ Multiply /Rural /3.2 MILLION LIINES/Multiply /Rural BB PROJECT -PAN INDIA - Government Account Technology Touch Upon : SDWAN, DSLAM , BROADBAND ,NGN WIRELINE TECHNOGLY BSNL had floated tender of 3.22 Mn lines for BB projects. expansion and ZTE has rolled
out that project in pan india circles of BSNL.Project was successfully completed in all respect. Preparation of project life cycle and finalization of project deliveries with customer. Interacting with customers, vendors, sub-vendors for daily updates, progress, and related issues Driving team to get maximum output and briefing them on as and when required basis. Reviewing technical reports and final deliveries Preparing weekly progress report and presentations for management project review.
Discussions with prospective customers on technical discussions for upcoming projects. Validation testing, Installation, Commissioning, Acceptance testing of ZTE's 9806H, FSAP 9800 DSLAMs, ZXR10 T64G LAN Switch, Soft switches, media gateways etc for BSNL. RFI, Installation, commissioning and Operation and Maintenance of DSLAMs and LAN Switches. Creating an optical fiber Network of DSLAMs and TIER-2, TIER-1 LAN Switches. Installation and Commissioning of the DSLAMs, TIER-2s and Layer 3 Broadband Remote Access Server (BRAS).
Perform Acceptance Testing (A/T), Documentation, MIS & Invoicing to Customers Validation testing, Installation, Commissioning, Acceptance testing of ZTE's 9806H, FSAP 9800 DSLAMs, ZXR10 T64G LAN Switch, Soft switches, media gateways etc for BSNL.
RFI, survey, layout, project execution, installation, commissioning and testing, estimation, task allocation/ scheduling/monitoring, mentoring team members, status reporting with exposure to complete project cycle.
Interaction with BSNL's circle heads regarding requirements, analysis and work estimation. Following up with speculated and timelines, ensuring no delay in project Involved in Validation testing of Project
Solving problems reported from BSNL, Installation vendor & Logistic
Operation and Maintenance of IP DSLAMs, LAN Switch, Network Equipments. Performing AT, assisting AT team and ensuring AT process successfully..
a) Achieve 100% Net Promoter score from Enterprises Customers (CSAT) along with Appreciation Letter .
b) Close the Price renewal of American Embassy approx 0.21 cr without hitting churn.
c)Got release approx 2.00 Cr PBG against the BSNL NGN Project from BSNL HQ ,since It was on hold since 3 Years and more .
c) Got closed the BSNL Rajasthan BB Project without Punch Points against the AT certificates and with help of this closer ,ZTE could claim ATC payment against the 3 rd mile stone apprx 1.00 cr
d) Got implement the BB AMC portal from OEM within the dead Line time frame , received appreciation from KTK GM (NW&OP)
A) ITIL
B) Prince -2
c) PMP -Trained -ZTE university