Shailly Gupta

After experiencing a product shutdown at Mobikwik due to internal issues, I transitioned to Quess Corp, where I was responsible for cross-selling a wide range of services to existing clients and onboarding new customers across the company's diverse portfolio. In this role, I proactively secured meetings with CXO-level executives to present and sell Quess' comprehensive suite of services, driving business growth and strengthening client relationships.

• Drove business development for a centralized platform offering employee reimbursements and rewards in large and medium corporations.
• Managed the end-to-end sales cycle: prospecting, needs assessment, pricing, deal negotiation, and product rollout.
• Provided consulting on taxation, payments, and process improvements, driving cost savings for clients.
• Engaged CXO-level prospects through conventions, roundtables, and networking events to create business opportunities.
• Supported product enhancements and deployment, ensuring successful client adoption and revenue growth

• Business Development & Account Management: Focused on expanding AMEX Payment Platforms by targeting small and medium-sized organizations, working independently to drive sales and build client relationships.
• Product Solutions Expertise: Sold and implemented three primary product lines:
  Business Travel Account: A centralized travel expensing platform for corporate clients.
  Corporate Purchasing Solutions: Vendor and dealer financing, including pricing negotiations and structuring solutions.
  Corporate Cards & Meeting Cards: Managed the rollout and program adoption to streamline corporate spending.
• Sales Cycle Management: Handled the entire sales cycle, including prospecting, needs assessment, pricing, negotiations, execution, and client onboarding.
• Expense Management Consulting: Provided expense management advice to help clients optimize their financial processes, reduce costs, and improve efficiency.
• Business Opportunity Identification: Mapped clients' financial and expense ecosystems to uncover new business opportunities and deliver tailored product solutions.
• Networking & Relationship Building: Engaged with decision-makers through conventions, roundtables, and networking events to generate new business and foster long-term relationships.
• Product Customization & Revenue Growth: Worked closely with clients to provide product recommendations and enhancements, ensuring successful product deployment and driving sales growth.

• Spearheaded the sales of a diverse range of credit card products, including the prestigious American Express Platinum Card, targeting senior-level professionals and high-net-worth business owners.
• Consistently surpassed monthly sales targets, achieving a personal record of 48 credit cards sold in a month (target: 20), and earned multiple awards, incentives, and recognition for outstanding performance.
• Applied consultative selling techniques to identify clients' financial needs and provided tailored credit card solutions, driving customer satisfaction and generating substantial referral business.
• Cultivated strong relationships with key decision-makers, securing meetings with CXOs, business owners, and mid- to senior-level professionals, while effectively showcasing product value.
• Mastered face-to-face sales and negotiation, managing complex sales processes and building trust through extensive client interactions and travel.
• Forged strategic partnerships with MNCs, Indian corporations, and industry leaders, enabling on-premises credit card sales and enhancing productivity for both myself and my team.
• Developed expertise in cold calling and door-to-door sales, successfully engaging potential clients in residential and corporate environments to convert leads into loyal customers.
• This role served as a stepping stone into Corporate Sales at American Express, leveraging my retail sales success to drive business development at a strategic level.

• Handled inbound calls from merchants across India, resolving queries and delivering effective solutions in a target-oriented environment.
• Consistently provided exceptional customer service by ensuring timely query resolution and maintaining high satisfaction levels through professionalism and empathy.
• Successfully promoted the online NEFT option to cheque-based merchants, driving significant adoption rates and surpassing targets. This achievement earned recognition and facilitated my career transition into a sales role in Mumbai with American Express.

• Began my sales journey in a high-energy telecalling role, promoting holiday packages to UK customers with price ranges from $50 to $499.
• Managed over 100 calls per shift using auto-dialing systems, consistently surpassing daily sales targets of $199 and exceeding performance benchmarks in a high-pressure, results-driven environment.
• Developed practical expertise in the end-to-end sales process, including identifying customer needs, delivering tailored solutions, negotiating effectively, and closing deals.
• Strengthened my skills in relationship management, direct sales, and adaptability, building a track record of delivering exceptional results under tight deadlines.