Shaina Patton
Heltonville,IN
Summary
Dynamic retail professional with a proven track record at Dollar Tree, excelling in customer service and team leadership. Skilled in inventory control and staff training, I enhanced customer satisfaction ratings through effective problem-solving and relationship building. Committed to fostering a positive work environment while driving operational efficiency and achieving sales goals.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree
02.2025 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Front End Team Lead
Rural King
03.2024 - 02.2025
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Home Health Aide
Vertical Home Health
09.2015 - 02.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Assistant Store Manager
Dollar Tree
09.2012 - 08.2015
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Team building and leadership
- Attention to detail
- Staff supervision
- Stock management
- Employee scheduling
- Hiring and training
- Staff management
- Pricing and markdowns
- Work Planning and Prioritization
- Display setup
- Relationship building and management
- Issue resolution
- Staff scheduling
- Inventory counting
- Shift scheduling
- Microsoft Office Suite
- Scheduling coordination
- Incident reports
- Records maintenance
- Operations oversight
- Workforce management
- Systems and software expertise
- Human resource policies
- New hire training
- Teamwork and collaboration
- Scheduling
- Schedule management
- Payroll administration and timekeeping
Certification
Emr Certification since 10/2024
Hazmat Certification since 4/2025
Firefighter Certification since 5/2025
Timeline
Assistant Store Manager
Dollar Tree
02.2025 - Current
Front End Team Lead
Rural King
03.2024 - 02.2025
Home Health Aide
Vertical Home Health
09.2015 - 02.2024
Assistant Store Manager
Dollar Tree
09.2012 - 08.2015
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