Shaina Taneja

Over four years of experience in extracting actionable insights from testing to enhance the quality of operational processes. Ability to consistently ensure that quality variance is well below the threshold, and internal quality scores are exemplary. Hands-on experience in writing accurate feedback, if applicable, to enthuse performance development at an agent level, and per client instructions. Practiced in preparing an in-depth analysis of key competitors' strategies, offering insights to support key business decisions for clients. Skilled at reviewing complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk. Quick learner with a stint of taking unique initiatives for organizational improvement, communicating ideas clearly, and resolving issues. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Data Analyst, ExcelR - [July- Dec]