SHAINDA FAROOQ
ASSISTANT MANAGER
Lucknow,India
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
HDFC BANK
LUCKNOW, UTTAR PRADESH
07.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees with the working and achievement of the sales budget allocated by the organization.
- Elevated the business of the provided portfolio by 8% every quarter with the move in liability by customer engagement.
- Encouraged weekly meetings with the new and innovative proposals.
- Achieved "APPRECIATION TOPPER" for 3 consecutive months.
- Expanded the business engagement on the overall portfolio of worth 30cr by 6%.
- Developed strategy to increase sales and drive profits.
- Enhanced the Liability Growth on quarter basis approximately 3%.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Reviewed sales and gross profit report to assess company efficiency.
Event Manager
CINEYUG
MUMBAI, MAHARASHTRA
11.2018 - 12.2021
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Negotiated with vendors to achieve most favorable terms.
- Planned and organized activities, details and logistics for various types events.
- Developed and implemented successful marketing plans to generate event revenue.
- Assembled creative and innovative event attractions based on internal capabilities.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Generated ideas to enhance and expand current event offerings.
Education
MBA - Meeting And Event Planning
NATIONAL INSTITUTE OF EVENT MANAGEMENT
MUMBAI 06.2018 - 11.2020
Bachelor of Commerce - Marketing
INTEGRAL UNIVERSITY
LUCKNOW 07.2015 - 04.2018
Skills
Project Management
Timeline
Assistant Manager
HDFC BANK
07.2022 - Current
Event Manager
CINEYUG
11.2018 - 12.2021
MBA - Meeting And Event Planning
NATIONAL INSTITUTE OF EVENT MANAGEMENT
06.2018 - 11.2020
Bachelor of Commerce - Marketing
INTEGRAL UNIVERSITY
07.2015 - 04.2018
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