Shaine Kiran
UNITED KINGDOM,Cardiff
Summary
Dedicated professional with extensive expertise in shop floor operations and a strong understanding of inventory management. Demonstrates an organised approach to tasks, proficiency in salesmanship, and exceptional customer service skills. Experienced in e-commerce, staff mentoring, and implementing waste reduction techniques to enhance operational efficiency. Committed to leveraging skills for continuous improvement and career growth within a dynamic retail environment.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Store supervisor
Hugo Boss
Cardiff, South Glamorgan
2024.10 - Current
- Fostered team collaboration, creating supportive work atmosphere for staff members.
- Trained new employees, leading to competent store personnel.
- Enforced health and safety standards resulting in safe workplace.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Increased sales by 8%
Assistant manager
Decathalon
Kozhikode, Kerala
2019.02 - 2022.07
- Coordinated with management on operational issues, providing solutions for better efficiency.
- Assisted in recruitment process to build effective workforce.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Improved customer service by implementing new procedures and protocols.
- Created positive work environment, resulting in higher employee morale.
- Minimised inventory loss for improved profit margins.
- Monitored sales performance, regularly adjusting strategies as required.
Store supervisor
Zara
Kozhikode, Kerala
2015.08 - 2018.12
- Boosted sales performance through effective upselling strategies on floor.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Scheduled regular staff meetings, fostering open communication within the team.
- Created inviting store environment, enhancing customer shopping experiences, increased sales by 9%
- Facilitated smooth store operations, performing daily opening/closing functions.
- Retained knowledge of current, new stock to resolve staff / customer queries.
Education
Bachelor of Commerce - Business
Zamorins Guruvayorappan college
Kozhikode, Kerala 2015.03 - 2018.04
Diploma - Aviation and Airport Managment
Flying Goose Aviation Academy
Kozhikode, Kerala 2019.04 - 2022.02
Msc International Business Managment - International Business
Cardiff metropolitian university
Cardiff 2023.09 - 2024.09
Skills
- Shop floor operations
- Organised approach to tasks
- Salesmanship proficiency
- Inventory management understanding
- Customer Service
- E-Commerce understanding
- Staff mentoring
- Waste reduction techniques
Languages
Hindi
Native
Malayalam
Proficient (C2)
References
References available upon request.
Timeline
Store supervisor
Hugo Boss
2024.10 - Current
Msc International Business Managment - International Business
Cardiff metropolitian university
2023.09 - 2024.09
Diploma - Aviation and Airport Managment
Flying Goose Aviation Academy
2019.04 - 2022.02
Assistant manager
Decathalon
2019.02 - 2022.07
Store supervisor
Zara
2015.08 - 2018.12
Bachelor of Commerce - Business
Zamorins Guruvayorappan college
2015.03 - 2018.04