Shaine Kiran
UNITED KINGDOM,Cardiff
Summary
Dedicated professional with extensive expertise in shop floor operations and a strong understanding of inventory management. Demonstrates an organised approach to tasks, proficiency in salesmanship, and exceptional customer service skills. Experienced in e-commerce, staff mentoring, and implementing waste reduction techniques to enhance operational efficiency. Committed to leveraging skills for continuous improvement and career growth within a dynamic retail environment.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Store supervisor
Hugo Boss
Cardiff, South Glamorgan
10.2024 - Current
- Fostered team collaboration, creating supportive work atmosphere for staff members.
- Trained new employees, leading to competent store personnel.
- Enforced health and safety standards resulting in safe workplace.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Increased sales by 8%
Assistant manager
Decathalon
Kozhikode, Kerala
02.2019 - 07.2022
- Coordinated with management on operational issues, providing solutions for better efficiency.
- Assisted in recruitment process to build effective workforce.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Improved customer service by implementing new procedures and protocols.
- Created positive work environment, resulting in higher employee morale.
- Minimised inventory loss for improved profit margins.
- Monitored sales performance, regularly adjusting strategies as required.
Store supervisor
Zara
Kozhikode, Kerala
08.2015 - 12.2018
- Boosted sales performance through effective upselling strategies on floor.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Scheduled regular staff meetings, fostering open communication within the team.
- Created inviting store environment, enhancing customer shopping experiences, increased sales by 9%
- Facilitated smooth store operations, performing daily opening/closing functions.
- Retained knowledge of current, new stock to resolve staff / customer queries.
Education
Bachelor of Commerce - Business
Zamorins Guruvayorappan college
Kozhikode, Kerala 03.2015 - 04.2018
Diploma - Aviation and Airport Managment
Flying Goose Aviation Academy
Kozhikode, Kerala 04.2019 - 02.2022
Msc International Business Managment - International Business
Cardiff metropolitian university
Cardiff 09.2023 - 09.2024
Skills
- Shop floor operations
- Organised approach to tasks
- Salesmanship proficiency
- Inventory management understanding
- Customer Service
- E-Commerce understanding
- Staff mentoring
- Waste reduction techniques
Languages
Hindi
Native
Malayalam
Proficient (C2)
References
References available upon request.
Timeline
Store supervisor
Hugo Boss
10.2024 - Current
Msc International Business Managment - International Business
Cardiff metropolitian university
09.2023 - 09.2024
Diploma - Aviation and Airport Managment
Flying Goose Aviation Academy
04.2019 - 02.2022
Assistant manager
Decathalon
02.2019 - 07.2022
Store supervisor
Zara
08.2015 - 12.2018
Bachelor of Commerce - Business
Zamorins Guruvayorappan college
03.2015 - 04.2018
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