Shaiq Suhaf
Srinagar
Summary
Results-driven Guest Experience Manager with a strong track record in hospitality operations and management. Successfully reduced costs and implemented sustainable practices, achieving a 12% decrease in guest-related expenses. Expertise includes customer service, critical thinking, and property management systems. Bachelor of Business Administration with a commitment to excellence. Aspire to contribute to top-rated tourist and hospitality destinations.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Guest Experience Manager
Cor Travels and Hospitality
2024.10 - Current
- Currently serving as a Guest Experience Manager at Cor Travels and Hospitality, where I am dedicated to ensuring that guests have exceptional experiences during their stay
- I oversee the guest service team, ensuring that all guest inquiries and concerns are handled promptly and professionally
- Additionally, I work to identify areas for improvement and implement strategies to enhance overall guest satisfaction
Operations Manager
Hotel Sultan Residency
2022.01 - 2024.09
- Served as an Operations Manager at Hotel Sultan Residency, where I successfully implemented cost-saving measures to optimize operational efficiency
- I was able to reduce the cost per guest by 12% and implemented sustainable initiatives such as solar electric and rainwater collection systems to reduce fixed costs
- Additionally, I collaborated with the team to ensure smooth operations and maintain high standards of service
Inventory Manager
Bizza Cafe Heritage
2019.07 - 2023.01
- Worked as an Inventory Manager at Bizza Cafe Heritage, where I successfully implemented automated purchasing and Bill of Materials (BOM) tracking systems to reduce wastage by 8%
- I managed inventory levels efficiently, ensuring optimal stock levels while minimizing waste
- Additionally, I collaborated with the team to streamline inventory processes and maintain accurate records
Education
Bachelor of Business Administration -
University of Kashmir
2019.01 - 2024.04
Higher Secondary - undefined
Green Land Educational Institute
2016.11 - 2018.12
Functional English Course - undefined
ABZ Skill Institute
2022.03 - 2024.09
Intro to Microsoft Office - undefined
ABZ Skill Institute
2024.03 - 2024.09
Skills
customer service
property management
cost-saving
inventory management
operations management
hospitality operations
Guest relations expertise
Complaint handling
Timeline
Guest Experience Manager
Cor Travels and Hospitality
2024.10 - Current
Intro to Microsoft Office - undefined
ABZ Skill Institute
2024.03 - 2024.09
Functional English Course - undefined
ABZ Skill Institute
2022.03 - 2024.09
Operations Manager
Hotel Sultan Residency
2022.01 - 2024.09
Inventory Manager
Bizza Cafe Heritage
2019.07 - 2023.01
Bachelor of Business Administration -
University of Kashmir
2019.01 - 2024.04
Higher Secondary - undefined
Green Land Educational Institute
2016.11 - 2018.12