Summary
Overview
Work History
Education
Skills
Industryexperience
Careerchronology
Languages
Timeline
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Shaista Naaz

Shaista Naaz

Hyderabad

Summary

Dynamic leader in financial crime compliance with a proven track record at HSBC HDPI, adept in AML & KYC, and excelling in transaction monitoring and fraud risk operations. Demonstrated expertise in enhancing process efficiencies and team performance, with a keen eye for identifying fraud risks and a talent for delivering constructive feedback.

Overview

12
12
years of professional experience

Work History

Lead-AML & Fraud Operations

Protiviti India Pvt Ltd
Hyderabad
12.2022 - Current
  • Engaged in a project with well-known U.S
  • Based bank, providing support to their Fraud Risk Investigation team
  • Leading the team focusing on reporting anomalous activity pertaining to transaction monitoring and filing suspicious activity questionnaire (SAQ/SAR)
  • Reviewing alerts investigated by analyst for accuracy, completeness and adherence to internal policies and procedures
  • Identifying and documenting any discrepancies and issues
  • Tracking and analyzing QA/QC findings to identify recurring issues and areas for process enhancements
  • Providing constructive feedback to analysts on their alert investigations and case documentation
  • Possess extensive knowledge and experience in identifying various types of fraud, including identity fraud, synthetic fraud, online account takeover, and first-party fraud
  • Support the team in conducting a holistic review to detect application fraud, account takeovers, profile takeovers, takeover attempts in the online banking system and identify red flags to inform decision-making based on case-specific scenarios
  • Keep the self and the team updated of internal policies and process updates to stay abreast of new trends
  • Strengthen leadership platform through administrative support in terms of people management, consistently meeting SLA & decision quality, right sized capacity forecasting etc

Sr AML Investigator-IC7- Transaction Monitoring, AML (UK, UAE)

HSBC HDPI
03.2013 - 11.2022
  • Investigated suspicious cases escalated by L1/L2 team and Unusual Activity Report (UAR) cases based on Regulations for Retail (RBWM), Corporate (CMB) and Correspondent Banking (CB) customers
  • Responsible for assessing and analyzing the trend/pattern of the transactions and mitigating the risk to the bank in line with the organizational policies, guidelines and priorities
  • Effectively Performed Screening for Customers using screening tools like RDC, World Check, Lexis Nexis applications
  • Responsible for conducting a comprehensive review of customer/business accounts and escalating suspicious cases to the MLRO team by submitting SARs and highlighting potential red flag
  • Ensured strict compliance with quality standards in accordance with the statutory regulations complying with bank's internal policies and practices while escalating any inconsistencies
  • Ensured to keep self updated with policies of regulatory bodies like BSA, OFAC, FATCA, FATF, SEC, FCA, PRA, sanction restricted countries, high risk jurisdiction list across the globe to support correspondent banking investigation requirements
  • Liaised with the Branch Managers/KYC team to gather required information/documents to verify the authenticity of transactions
  • Resolved issued within the stipulated timeline by providing resolution for work assignments and by organizing cases based on priority
  • Possess vast knowledge in KYC, Customer Risk Rating (CRR), transaction/payment/sanction screening, Specially Designated National (SDN), Politically Exposed Person (PEP)

Technical Support Executive

Mahindra Satyam
Hyderabad
09.2012 - 03.2013
  • Provided technical support to customers through Online chat
  • Resolved all queries pertaining to any technical issues, including Trouble shooting, removing virus etc
  • Managed escalation issues and followed-up with customer to provide end to end resolution
  • Supported customers with existing products and encouraged for new subscriptions

Mortgage processing QC/Checker

HSBC HDPI
  • Responsible to ensure a consistent approach, adhered while performing Quality review of accounts processed by Operators
  • Performed monitoring on all aspects of Quality standards and performed rigorous checks for the assigned accounts
  • Conducted 100% review on all assigned accounts/applications pertaining to offer letters, issuance of account maintenance, designed EMI's, account creation, debiting/crediting funds to customer account
  • Provided constructive feedback to operators as part of feedback mechanism and provided solutions in continuous learning environment
  • Conducted 5% sample reviews on the QC results of the QA and provided feedbacks in a timely manner to ensure high quality
  • Liaised with Relationship Manager and Branch Manager for any account specific maintenance

Education

Bachelor of Business Administration -

Skills

  • Financial Crime Compliance
  • AML & KYC
  • Transaction Monitoring
  • SAR & SAQ
  • Sanctions Screening
  • Fraud Risk Operations
  • Risk Based Internal Audit

Industryexperience

  • AML/Compliance
  • Consulting
  • Tech Support

Careerchronology

  • Protiviti
  • HSBC HDPI
  • Tech Mahindra

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telegu
Intermediate (B1)
B1

Timeline

Lead-AML & Fraud Operations

Protiviti India Pvt Ltd
12.2022 - Current

Sr AML Investigator-IC7- Transaction Monitoring, AML (UK, UAE)

HSBC HDPI
03.2013 - 11.2022

Technical Support Executive

Mahindra Satyam
09.2012 - 03.2013

Mortgage processing QC/Checker

HSBC HDPI

Bachelor of Business Administration -

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Shaista Naaz