LISTENING TO MUSIC, INTERNET SURFING
SHAIWAL SAKHARE
SENIOR CABIN CREW
MUMBAI
Summary
Skilled customer service professional with 15 years of successful management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way
Overview
18
18
years of professional experience
3
3
Languages
Work History
Senior Cabin Crew
Air India Ltd, AIR INDIA LIMITED
Mumbai
07.2011 - Current
- Trained on Aircrafts , Boeing 787-8 , Boeing 777-300 ER , Boeing 777-200 LR
Guest Security Executive
SPICEJET PVT. LTD
04.2011 - 07.2011
- Nagpur Airport
- Job Type - Reservations, Passenger Handling, Ramp Service, check inns, Baggage makes ups, Baggage Delivery, Passenger Felicitation Area, Lounges
Guest Service Executive
AIR DECCAN
01.2007 - 12.2007
- Nagpur Airport
- Job Type - Reservations, Passenger Handling , Ramp Service , Check inns , Baggage make ups, Baggage Delivery , Passenger Felicitation Area ,Lounges
Front Office Executive
Hotel Tuli International
Nagpur
10.2005 - 12.2006
- Job Type- To direct and co-ordinate the activities of the front office operations (front desk, reservations, bell desk E.P.B.X information) and to provide efficient and courteous service to each guest and maximize occupancy and guest room revenue
- Check log book, wakeup call register, and update information panels
- To maintain arrival and departure register
- Typing out all Whitney slips or updating computer records
- To give required information to the guest
- Handle all guests compliant tactfully and ensure that they have been rectified.
Education
BACHELORS - SCIENCE
Hislop College
NAGPUR
UNIVERSITY
H.S.S.C - undefined
PRE-COLLEGE, Bhandant Junior College
S.S.C - undefined
Mahatma Gandhi High School
Nagpur, MAHARASHTRAundefined
STATE BOARD
Skills
Accomplished communicator who understands the value of listening, thoughtful responses, and objectivity -Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company -Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and team members -Willing to learn about new products, and committed to providing product information in a way that is honest, tactful, and memorable -Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and proceduresundefined
Interests
Timeline
Senior Cabin Crew
Air India Ltd, AIR INDIA LIMITED
07.2011 - Current
Guest Security Executive
SPICEJET PVT. LTD
04.2011 - 07.2011
Guest Service Executive
AIR DECCAN
01.2007 - 12.2007
Front Office Executive
Hotel Tuli International
10.2005 - 12.2006
BACHELORS - SCIENCE
Hislop College
NAGPUR
UNIVERSITY
H.S.S.C - undefined
PRE-COLLEGE, Bhandant Junior College
S.S.C - undefined
Mahatma Gandhi High School
undefined
STATE BOARD
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