SHAIYMA RAJ
Navi mumbai
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Overview
8
8
years of professional experience
Work History
Community Manager
AWFIS
Navi Mumbai
11.2023 - Current
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Created content for social media platforms to engage the community.
- Developed and implemented strategies to increase community engagement.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Assisted with developing marketing plans for campaigns and promotions.
- Updated resident accounts with latest personal information and recent payments.
- Developed comprehensive documentation for internal use.
- Conducted surveys to gain insights into customer needs and preferences.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Maintained accurate records of supplies and equipment inventory.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Investigated accidents to identify causes and prevent future incidences.
- Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Maintained records of inspection findings, hazard assessments, and corrective actions taken.
- Maintained detailed records of all compliance related activities.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Assistant Facility Manager
CBRE
Navi mumbai
01.2023 - Current
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Supervised external facility contractors for service consistency and standards.
- Responded to emergencies by coordinating appropriate resources and services to keep everyone safe.
- Managed day-to-day operations of office spaces, maintaining functional, clean and professional environment.
- Solved problems and offered solutions to maintain and satisfy facility users.
- Prepared monthly and yearly management reports to present key facility statistics.
- Coordinated preventive maintenance and safety training with onsite managers regulatory agencies to reduce risk.
- Completed audits and checks to secure office compliance with current legislation.
- Recruited and mentored new maintenance staff to build workforce and improve performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Maintained clean, safe working environments to eliminate accident risks.
- Customised customer experiences to build brand loyalty.
- Managed payroll accuracy using specific checklists and quality review processes.
- Handled customer concerns and escalated major issues to supervisor.
- Developed ongoing programmes using good team communication and collaboration.
Assistant manager
CBRE
Mumbai
01.2022 - 01.2023
- Managed Soft services, Technical and Hospitality part on site
- Ensured Regular PPM's and AMC scheduled at the site
- Checking & Maintained records & Service reports
- Ensured that critical rooms are maintained under strict HSE and technical rules
- Collaborated with Project team, and clients during fit out / De-fit out of respective floors
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfillment organizational objectives
- Implemented strict quality standards for consistent company representation across multiple channels
- Maintained positive, professional working environment to optimize staff and customer satisfaction
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation
- Part of audits and building certifications
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care
- Scheduled weekly projects, anticipating timelines for milestones and completion dates
- Helped senior management plan and carry out daily operations and meet key objectives
- Supervised and delegated tasks to employees to meet key productivity targets.
Team Leader/ Shift
TAJ WELLINGTON MEWS
Chennai
01.2021 - 01.2022
Team Leader
TAJ CONNEMARA
Chennai
01.2019 - 01.2021
Front Office Executive
RADISSON MUMBAI
Mumbai
01.2018 - 01.2019
Front Office Associate
RADISSON BLU RESORT TEMPLE BAY
Chennai
01.2017 - 01.2018
Guest Service Associate
THE PARK HOTELS
Chennai
01.2016 - 01.2017
Education
Certification Course - Food Safety And Standards
FOSTAG - FSSAI
Mumbai 11-2023
Bachelor of Arts - Hospitality Management
Premier College
Mumbai03-2021
Diploma of Higher Education - Airline & Hotel Management
IPEG
Chennai2017
Skills
- Product and service knowledge
- Customer rapport
- Customer relationship building
- Outstanding customer service
- Problem-solving
Accomplishments
- Best Employee of the Month Radisson blu resort temple bay
- Best groomed lady - Radisson Mumbai
- Star of the month - Radisson Mumbai
- Client Appreciation - CBRE/Brookfield
- Tenant Appreciation- Winchester
Timeline
Community Manager
AWFIS
11.2023 - Current
Assistant Facility Manager
CBRE
01.2023 - Current
Assistant manager
CBRE
01.2022 - 01.2023
Team Leader/ Shift
TAJ WELLINGTON MEWS
01.2021 - 01.2022
Team Leader
TAJ CONNEMARA
01.2019 - 01.2021
Front Office Executive
RADISSON MUMBAI
01.2018 - 01.2019
Front Office Associate
RADISSON BLU RESORT TEMPLE BAY
01.2017 - 01.2018
Guest Service Associate
THE PARK HOTELS
01.2016 - 01.2017
Certification Course - Food Safety And Standards
FOSTAG - FSSAI
Bachelor of Arts - Hospitality Management
Premier College
Diploma of Higher Education - Airline & Hotel Management
IPEG
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