SHAIZA PARVEEN
Cochin
Summary
Results-driven Account Manager with 6+ years of experience managing high-value international clients across Europe, UAE, and Africa within cloud computing and crypto mining operations. Twice recognized as Best Account Manager for delivering exceptional client satisfaction, 24/7 operational excellence, and effective escalation management in mission-critical environments. Strong expertise in client retention, cross-functional coordination, SLA management, and stakeholder communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Segments Cloud Computing
03.2024 - Current
- Manage the company’s largest international account portfolio across Europe, UAE, and Africa, supporting 24/7 cloud and crypto mining operations.
- Recognized twice as Best Account Manager for outstanding client service and operational excellence.
- Act as the primary point of contact for enterprise clients, handling end-to-end communication, onboarding, and issue resolution.
- Ensure continuous uptime in critical crypto mining environments through proactive coordination with technical and operations teams.
- Utilize Jira, Trello, Foreman, and MS Office for task tracking, performance reporting, and operational planning.
- Handle high-priority escalations with a solution-oriented approach, maintaining strong client trust and long-term relationships.
Human Resources Manager
Chillar Payment Solutions
03.2021 - 12.2023
- Managed employee relations and resolved sensitive conflicts while maintaining strict confidentiality.
- Handled performance-based and workplace incident claims using Keka HRMS.
- Conducted town halls and roundtable discussions to strengthen communication between employees and leadership.
- Partnered with senior management to align HR strategies with overall business objectives.
Hospitality Manager
Aspire Residential Public Scool
09.2020 - 02.2021
- Coordinated administrative and hospitality operations to ensure smooth day-to-day functioning.
- Served as Personal Assistant to Executive Director and Managing Director, managing confidential communication and scheduling.
- Prepared incident reports and ensured compliance with institutional policies and standards.
Education
Bachelor of Commerce - Computer Application
03-2020
Some College (No Degree) - Financial Accounting
03-2019
Skills
- Account & Client Relationship Management
- International Client Handling (EU, UAE, Africa)
- Escalation & Issue Resolution
- SLA & Operations Management
- Cross-Functional Team Coordination
- Stakeholder Communication & Reporting
- Jira, Trello, Asana, Foreman
- MS Excel, PowerPoint, Word
- Performance Tracking & Reporting Tools
Certification
Golden Member, Young Indian (YI) – Volunteered for 3 years in community and leadership initiatives.
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Arabic
Beginner
A1
VOLUNTEERING
Volunteered as Golden Member in Young Indian (YI) for three years.
Timeline
Account Manager - Segments Cloud Computing
03.2024 - Current
Human Resources Manager - Chillar Payment Solutions
03.2021 - 12.2023
Hospitality Manager - Aspire Residential Public Scool
09.2020 - 02.2021
MAHATMA GANDHI UNIVERSITY - Bachelor of Commerce, Computer Application
RUTRONIX - Some College (No Degree), Financial Accounting