SHAJAN MANO

• Develop and maintain partnerships with manufacturing, engineering, automotive, design, and advanced technology companies to create placement opportunities for students across Tamil Nadu.
• Identify hiring companies through LinkedIn, job portals, ContactOut, and direct outreach; regularly map industry demand for engineering, diploma, and polytechnic students.
• Coordinate end-to-end placement activities, including resume screening, shortlisting, interview scheduling, and offer follow-up.
• Lead and manage a team of three members (HR Executive and HR Interns) to support placement operations, task delegation, daily follow-ups, and recruitment drives.
• Guide students on resume building, skill enhancement, interview preparation, and job market readiness.
• Manage large student databases and WhatsApp groups for communication, updates, and recruitment announcements.
• Facilitate campus drives, job fairs, and industry interaction events in partnership with engineering and polytechnic institutions.
• Share student resumes with industry partners, and follow up for interview stages, feedback, and selection status.
• Prepare daily/weekly EOD reports detailing company outreach, student engagement, and placement progress.
• Liaise with HR representatives from companies such as ZF, Delta, and others, to align student profiles with industry requirements.
• Support administrative tasks, and maintain accurate placement records, reports, and documentation for internal tracking.

• Managed end-to-end recruitment for top, premium clients in India, ensuring timely delivery of quality IT and non-IT talent.
• Collaborated closely with client POCs to understand hiring needs, define role requirements, and deliver tailored sourcing strategies.
• Executed proactive candidate sourcing via LinkedIn job postings, targeted keyword searches (skills and job titles), and talent mapping.
• Conducted initial candidate screening through phone interviews to evaluate technical and cultural fit before client submission.
• Coordinated candidate communication, ensured timely feedback from clients, and kept candidates updated throughout the hiring process.
• Actively participated in job fairs and campus recruitment drives, interviewing and shortlisting a high volume of freshers for multiple IT and non-IT roles.
• Built and maintained a talent pipeline for critical client requirements, while driving a positive candidate experience.

In my role at VDart, I manage the entire recruitment lifecycle for our client, Randstad, which serves as our implementation partner. Leveraging my two years of prior experience with Randstad, I have established direct client relationships, enabling me to efficiently oversee end-to-end recruitment operations for this account.

Key Responsibilities and Achievements:

• Full-cycle recruitment: source, screen, shortlist, interview, and follow up with candidates for both W2 and C2C opportunities provided by Randstad via their iLabour portal.
• Process Development & Optimization: When VDart initially secured the Randstad account, there was no structured recruitment process in place. I was brought in to establish and build this account from the ground up. Despite initial challenges, I successfully developed it into a high-performing pipeline, with consistent client submissions and interview conversions.
• Strategic Collaboration: Built strong connections within Randstad, ensuring direct communication channels for timely feedback, and improved submission success rates. Work closely with senior recruiters from Randstad to share submission details, and enhance placement outcomes.
• Compliance & Quality Assurance: Ensure all C2C candidate documents are thoroughly verified for authenticity before submission, maintaining high hiring standards, and compliance requirements.
• Talent Acquisition & Market Sourcing: Oversee full-cycle IT recruitment across diverse domains, including cybersecurity, cloud computing, software development, and enterprise architecture. Utilize platforms such as LinkedIn Recruiter, Monster, Dice, Ceipal, and CareerBuilder for talent acquisition and pipeline development.
• Stakeholder Engagement: Collaborate with hiring managers to analyze job requisitions, refine job descriptions, and ensure alignment with industry standards, and client expectations.

Through a proactive approach and a deep understanding of Randstad’s recruitment ecosystem, I have played a pivotal role in enhancing operational efficiency, ensuring a structured hiring process, and driving successful placements.

• Expanded business through strategic growth initiatives, boosting customer engagement and brand loyalty.
• Managed marketing, sales, and supply chain operations while creating social media content to enhance digital reach.
• Built strong relationships with corporate clients and institutions, identifying and pursuing new business opportunities.
• Developed and executed sales strategies, consistently exceeding revenue targets.
• Researched market trends and competitors to optimize business strategies.
• Maintained high hygiene and quality standards in-store while increasing online engagement with bi-weekly social media content.
• Positioned the brand as a top choice for Indian sweets and bakery products, strengthening community ties to enhance brand awareness.
• Secured bulk orders through successful partnerships with schools and institutions.

• Managed end-to-end recruitment, including sourcing, screening, interviewing, and offer negotiations.
• Utilized Boolean search, ATS tools, social media, and networking to identify top talent.
• Partnered with hiring managers to understand hiring needs, ensuring requisition compliance.
• Led structured interviews and presented top candidates with detailed evaluations.
• Developed innovative sourcing strategies, adapting to dynamic hiring demands.
• Maintained clear communication and feedback loops to enhance client satisfaction.
• Strengthened long-term client relationships by delivering high-quality talent solutions.

• Acted as an intermediary between drivers and customers to ensure timely deliveries
• Resolved order-related concerns, enhancing customer satisfaction
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Improved overall customer experience by proactively identifying areas for process improvement within the support department.
• Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.

• Delivered technical support and account management services
• Achieved a 95% customer satisfaction rating
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Managed accounts receivable processes for top US healthcare providers
• Reduced outstanding claims by 20%
• Contacted internal and external customers to obtain documentation to support invoices and claims.
• Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
• Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
• Reduced claims processing time by implementing efficient analytical techniques and strategies.

• Conducted customer identity verification for telecom services
• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Streamlined support processes for faster resolution times and increased customer loyalty.
• Investigated and resolved customer inquiries and complaints quickly.