SHAJAN MANO
Placement Officer
Chennai
Summary
Results-driven Recruitment and Placement Professional with 8+ years of experience across US IT recruitment, business development, and customer service. Currently working as a Placement Officer at TANCAM since July 2025, leading a team of three and managing end-to-end placement activities. Seeking a Senior Recruiter role to apply my leadership, sourcing expertise, and hiring strategy skills.
Overview
8
8
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Placement Officer
Tamil Nadu Centre Of Excellence For Advanced Manufacturing (TANCAM)
07.2025 - Current
Senior US IT Recruiter
VDart
10.2024 - Current
- In my role at VDart, I manage the entire recruitment lifecycle for our client, Randstad, which serves as our implementation partner. Leveraging my two years of prior experience with Randstad, I have established direct client relationships, enabling me to efficiently oversee end-to-end recruitment operations for this account.
- Key Responsibilities & Achievements:
- Full-Cycle Recruitment: Source, screen, shortlist, interview, and follow up with candidates for both W2 and C2C opportunities provided by Randstad via their iLabor portal.
- Process Development & Optimization: When VDart initially secured the Randstad account, there was no structured recruitment process in place. I was brought in to establish and build this account from the ground up. Despite initial challenges, I successfully developed it into a high-performing pipeline with consistent client submissions and interview conversions.
- Strategic Collaboration: Built strong connections within Randstad, ensuring direct communication channels for timely feedback and improved submission success rates. Work closely with senior recruiters from Randstad to share submission details and enhance placement outcomes.
- Compliance & Quality Assurance: Ensure all C2C candidate documents are thoroughly reviewed for authenticity before submission, maintaining high hiring standards and compliance requirements.
- Talent Acquisition & Market Sourcing: Oversee full-cycle IT recruitment across diverse domains, including cybersecurity, cloud computing, software development, and enterprise architecture. Utilize platforms such as LinkedIn Recruiter, Monster, Dice, Ceipal, and CareerBuilder for talent acquisition and pipeline development.
- Stakeholder Engagement: Collaborate with hiring managers to analyze job requisitions, refine job descriptions, and ensure alignment with industry standards and client expectations.
- Through a proactive approach and a deep understanding of Randstad's recruitment ecosystem, I have played a pivotal role in enhancing operational efficiency, ensuring a structured hiring process, and driving successful placements.
Business Development Manager
Nathans Sweets
01.2024 - 10.2024
- Expanded business through strategic growth initiatives, boosting customer engagement and brand loyalty.
- Managed marketing, sales, and supply chain operations while creating social media content to enhance digital reach.
- Built strong relationships with corporate clients and institutions, identifying and pursuing new business opportunities.
- Developed and executed sales strategies, consistently exceeding revenue targets.
- Researched market trends and competitors to optimize business strategies.
- Maintained high hygiene and quality standards in-store while increasing online engagement with bi-weekly social media content.
- Positioned the brand as a top choice for Indian sweets and bakery products, strengthening community ties to enhance brand awareness.
- Secured bulk orders through successful partnerships with schools and institutions.
Technical Recruiter
Randstad Digital
02.2022 - 01.2024
- Managed end-to-end recruitment, including sourcing, screening, interviewing, and offer negotiations.
- Utilized Boolean search, ATS tools, social media, and networking to identify top talent.
- Partnered with hiring managers to understand hiring needs, ensuring requisition compliance.
- Led structured interviews and presented top candidates with detailed evaluations.
- Developed innovative sourcing strategies, adapting to dynamic hiring demands.
- Maintained clear communication and feedback loops to enhance client satisfaction.
- Strengthened long-term client relationships by delivering high-quality talent solutions.
Customer Support Associate
Tech Mahindra (Amazon Logistics Team)
06.2021 - 02.2022
- Acted as an intermediary between drivers and customers to ensure timely deliveries
- Resolved order-related concerns, enhancing customer satisfaction
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.
Customer Service Representative
Concentrix (Etisalat UAE)
09.2020 - 04.2021
- Delivered technical support and account management services
- Achieved a 95% customer satisfaction rating
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Accounts Receivable Analyst
AGS Health (US Process)
09.2017 - 11.2019
- Managed accounts receivable processes for top US healthcare providers
- Reduced outstanding claims by 20%
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
Customer Support Executive
Aegis Global (Reliance)
02.2016 - 12.2016
- Conducted customer identity verification for telecom services
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor's Degree - Plant Biology & Plant Biotechnology
Madras Christian College
Skills
LinkedIn Recruiter
Certification
Generative AI, Recruiting, and Talent Acquisition | LinkedIn Learning Community
TECHNICAL SKILLS
LinkedIn Recruiter, Monster, Bullhorn, Xplore, Dice, Career Builder, Ceipal, Boolean Search, Social Media Recruiting, Candidate Engagement, Excel, Word, PowerPoint
Timeline
Placement Officer
Tamil Nadu Centre Of Excellence For Advanced Manufacturing (TANCAM)
07.2025 - Current
Tech Recruitment Certified Professional | SkillPanel
07-2025
Generative AI, Recruiting, and Talent Acquisition | LinkedIn Learning Community
03-2025
LinkedIn Recruiter: AI-Powered Talent Acquisition | LinkedIn Learning Community
03-2025
Senior US IT Recruiter
VDart
10.2024 - Current
Business Development Manager
Nathans Sweets
01.2024 - 10.2024
Technical Recruiter
Randstad Digital
02.2022 - 01.2024
Customer Support Associate
Tech Mahindra (Amazon Logistics Team)
06.2021 - 02.2022
Customer Service Representative
Concentrix (Etisalat UAE)
09.2020 - 04.2021
Accounts Receivable Analyst
AGS Health (US Process)
09.2017 - 11.2019
Customer Support Executive
Aegis Global (Reliance)
02.2016 - 12.2016
Bachelor's Degree - Plant Biology & Plant Biotechnology
Madras Christian College