SHAJI GEORGE
Chennai
Summary
A dedicated and adaptable professional with over 27 years of experience across India, Dubai and Bahrain in Mall Management, Retail Management, Client Servicing, Facility Management and General Administration.
Proactive attitude with strong work ethic, effective communication skills and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations & Public Relations Officer
Herport Logistics
Chennai
06.2022 - Current
- Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods.
- Supervised warehouse personnel in loading and unloading cargo containers or trucks.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Negotiated contracts with third-party providers for transportation services.
- Optimized routes to reduce costs while ensuring timely deliveries.
- Planned shipments through air, sea according to customers' needs and specifications.
- Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
- Resolved issues arising during transport or storage of goods quickly and effectively.
Transportation Manager
J.S. Movers
Chennai
07.2020 - 05.2022
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Monitored driver performance and compliance with safety regulations.
- Developed relationships with government agencies responsible for regulating the transportation sector.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Followed established routes for delivery and pickup of goods.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Ensured all necessary documents were completed accurately prior to leaving the warehouse premises.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Dy. General Manager Operations
Spice Mall (Smart Bharat Mall)
Noida
11.2017 - 06.2020
- Successfully managed multiple teams comprising 310+ employees across various departments such as security, house-keeping, engineering, horticulture, and parking.
- Collaborated effectively with various functional teams such as IT, Marketing, Fire and Safety, Engineering, Food Court and Accounts to optimize Mall performance.
- Proven ability to effectively lead and manage large teams with strong problem-solving and teamwork capabilities.
- Demonstrated expertise in directing various aspects of Property Management, Retail Management, Administration, and Facilities Management resulting in remarkable accomplishments within areas such as Administration and Cost Reduction following the most effective approaches.
- Safely drove a light motor vehicle to transport goods and personnel from one location to another.
- Drove trucks to and from job sites to deliver supplies.
- Established strong relationships with internal teams as well as external partners, suppliers, vendors.
- Coordinated with external vendors to obtain materials at competitive prices while meeting quality requirements.
- Provided leadership support in developing business plans, budgeting, forecasting, marketing activities.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Developed a deep understanding of serving elite clientele.
- Achieved organizational objectives by adopting emerging trends and addressing industry requirements with a flair for learning.
Cinema Manager
Spice World (Smart Bharat Mall)
Noida
10.2008 - 10.2017
- Managed operations and customer experience at a bustling mall and multiplexes, overseeing 9-screen cinema.
- Assumed full responsibility for the mall's Cinema Department, as well as its F&B department.
- Monitored box office revenue and attendance figures on a daily basis.
- Successfully managed a team responsible for the smooth operation of the theatre.
- Demonstrated strong team management skills through assigning responsibilities and preparing shift schedules, resulting in high appreciation.
- Maintained absolute staff discipline while planning menus, ensuring seamless operations and accurate order processing.
- Achieved and upheld the set standards defined by mall management.
- Achieved and sustained cost effectiveness and quality levels in the department.
- Co-ordinated with Architect Contractors and Engineers to ensure efficient Mall Maintenance
- Aligned actions with customer needs to enhance performance.
- Ensured a pleasant and safe environment for shopkeepers and customers.
- Adhered to strict standards in maintaining a clean and sanitary environment.
Food and Beverage Supervisor
Bonfood
09.2005 - 10.2008
- Effectively handled outdoor operations for independent outlets and executed successful outdoor catering events.
- Successfully planned and executed multiple events.
- Evaluated customer requirements and implemented tailored strategies.
- Ensured the highest level of customer satisfaction without outstanding service.
- Ensured timely delivery of food and provided excellent customer service.
- Efficiently handled customer requests and concerns.
- Generated revenue by effectively handling events and promotions.
Senior Supervisor
Landmark Group
01.1997 - 01.2005
- Took charge of coordinating all activities related to the foot court, ensuring smooth operations throughout the day.
- Demonstrated expertise in overseeing diverse outdoor catering projects and successfully organizing multiple parties.
- Effectively managed service and kitchen staff.
- Utilized customer requirements to develop and execute appropriate strategies.
- Delivered exceptional customer service to enhance overall customer experience.
- Generated sales through monitoring customer response.
- Ensured on time delivery of food and provided excellent services to customers.
- Addressed and resolved all customer concerns.
- Oversaw the operation of cash accounts, ensuring their timely opening and closing.
- Maintained meticulous inventory records.
- Successfully generated sales through event planning and promotion strategies.
Section Supervisor
Jawad
01.1993 - 01.1996
- Managed all aspects of store operations from opening to closing.
- Managed all aspects of daily operations at Dairy Queen independently.
- Maintained a high level of efficiency and success in restaurant operations.
- Organized and created work schedules for staff members.
- Achieved optimal financial outcomes by aligning capital expenditure decisions with the expectations of both management and customers.
- Consistently upheld the standards set by management.
- Conducted audits on the pest control, horticulture, and housekeeping departments.
- Ensured cost effectiveness and quality throughout all departments.
- Successfully liaised with vendors and retailers, cultivating strong partnerships.
- Maintained timely vendor payments.
- Demonstrated effective leadership skills in coordinating and managing team members.
Education
Bachelors of Commerce -
Kerala University
Kerala01.1988
Diploma in Hotel Management -
Skills
- Mall Management
- Retail Management
- Client Servicing
- Facility Management
- General Administration
- Operations Management
- Teamwork
- Leadership
- Property Management
- Warehousing
- Event Management
- Customer Service
- Communication Skills
- Relationship Management
- Organizational Skills
- Computer Literacy
- Safe Driving Practices
Computerliteracy
Three months basic computer course, STG
Personal Information
- Passport Number: S4171171
- Father's Name: Late Mr. P.S George
- Health Status: Excellent Record
- Date of Birth: 08/04/70
- Nationality: Indian
Certification
- Holding a valid Indian License with badge B, B2, C
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Arabic
Beginner
A1
References
References available upon request.
Timeline
Operations & Public Relations Officer
Herport Logistics
06.2022 - Current
Transportation Manager
J.S. Movers
07.2020 - 05.2022
Dy. General Manager Operations
Spice Mall (Smart Bharat Mall)
11.2017 - 06.2020
Cinema Manager
Spice World (Smart Bharat Mall)
10.2008 - 10.2017
Food and Beverage Supervisor
Bonfood
09.2005 - 10.2008
Senior Supervisor
Landmark Group
01.1997 - 01.2005
Section Supervisor
Jawad
01.1993 - 01.1996
Bachelors of Commerce -
Kerala University
Diploma in Hotel Management -
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