Summary
Overview
Work History
Education
Languages
Valid Visas
International Travel Experience
Languages
Timeline
Generic
SHAJI GEORGE

SHAJI GEORGE

Cochin

Summary

Experienced Senior Tour Manager specializing in group tour management and client engagement at The Alpha Tours. Successfully managed 150+ international tours, driving client satisfaction through strategic contract negotiations and adept conflict resolution. Focused on team training and development to raise service quality in the travel industry.

Overview

30
30
years of professional experience

Work History

Senior Tour Manager

The Alpha Tours
Cochin
06.2007 - Current
  • Managed and escorted 150+ international group tours across five continents, consistently achieving high client satisfaction.
  • Specialized in Holy Land pilgrimages to Jordan, Egypt, and Israel, delivering culturally and spiritually enriching experiences.
  • Oversaw all travel logistics: flights, visas, foreign exchange, insurance, transportation, and accommodations.
  • Conducted pre-departure orientations, on-board briefings, and in-destination support to ensure traveller preparedness.
  • Negotiated and maintained contracts with overseas agents and Destination Management Companies (DMCs) to ensure service quality.
  • Coordinated closely with internal teams (visa, finance, operations) for smooth tour processing and execution.
  • Delivered guest lectures at travel institutes and mentored aspiring professionals in industry best practices.
  • Led staff training initiatives to elevate service standards and operational efficiency.
  • Streamlined communication between management and frontline teams to improve tour operations.

Deputy Manager – Holidays

Benzy Holidays, Akbar Travels of India Pvt Ltd
Cochin
09.2003 - 09.2005
  • Managed end-to-end corporate and leisure travel operations, curating bespoke domestic and international tour packages.
  • Handled client queries, complaints, and itinerary customizations, ensuring prompt issue resolution.
  • Trained junior staff ensuring independent operational capability.
  • Prepared and verified all tour documentation prior to departure.

Operations Supervisor

Caravan Travels
Hyderabad
08.1998 - 02.2003
  • Led group reservations and corporate event travel arrangements.
  • Designed customized honeymoon packages focusing on luxury and client preferences.
  • Managed online bookings for flights, hotels, visas, and transfers.
  • Provided end-to-end support including visa processing and travel insurance.

Reservationist & Traffic Assistant – Ramp

NEPC Airlines
Hyderabad
09.1995 - 07.1998
  • Handled online flight reservations and manual ticketing.
  • Managed airport check-in counter operations.
  • Coordinated baggage handling and ramp operations while adhering to safety protocols.
  • Acted as liaison among passengers, ground staff, and flight crew to ensure timely departures.

Education

Bachelor of Arts - Economics

Maharajas College
Ernakulam, Kerala

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil
  • Telugu

Valid Visas

  • United States
  • Canada
  • Schengen
  • Japan
  • Israel
  • Australia

International Travel Experience

Led and escorted group tours across five continents with extensive expertise in navigating diverse cultural, religious, and corporate travel requirements. Destinations include Australia, Japan, South Korea, Southeast Asia, UAE, Europe, UK, Canada, USA, and the Holy Land. Proven ability to manage complex itineraries and deliver memorable experiences.

Languages

Malayalam
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Telugu
Beginner
A1

Timeline

Senior Tour Manager

The Alpha Tours
06.2007 - Current

Deputy Manager – Holidays

Benzy Holidays, Akbar Travels of India Pvt Ltd
09.2003 - 09.2005

Operations Supervisor

Caravan Travels
08.1998 - 02.2003

Reservationist & Traffic Assistant – Ramp

NEPC Airlines
09.1995 - 07.1998

Bachelor of Arts - Economics

Maharajas College
SHAJI GEORGE