SHAJI GEORGE
Cochin
Summary
Experienced Senior Tour Manager specializing in group tour management and client engagement at The Alpha Tours. Successfully managed 150+ international tours, driving client satisfaction through strategic contract negotiations and adept conflict resolution. Focused on team training and development to raise service quality in the travel industry.
Overview
30
30
years of professional experience
Work History
Senior Tour Manager
The Alpha Tours
Cochin
06.2007 - Current
- Managed and escorted 150+ international group tours across five continents, consistently achieving high client satisfaction.
- Specialized in Holy Land pilgrimages to Jordan, Egypt, and Israel, delivering culturally and spiritually enriching experiences.
- Oversaw all travel logistics: flights, visas, foreign exchange, insurance, transportation, and accommodations.
- Conducted pre-departure orientations, on-board briefings, and in-destination support to ensure traveller preparedness.
- Negotiated and maintained contracts with overseas agents and Destination Management Companies (DMCs) to ensure service quality.
- Coordinated closely with internal teams (visa, finance, operations) for smooth tour processing and execution.
- Delivered guest lectures at travel institutes and mentored aspiring professionals in industry best practices.
- Led staff training initiatives to elevate service standards and operational efficiency.
- Streamlined communication between management and frontline teams to improve tour operations.
Deputy Manager – Holidays
Benzy Holidays, Akbar Travels of India Pvt Ltd
Cochin
09.2003 - 09.2005
- Managed end-to-end corporate and leisure travel operations, curating bespoke domestic and international tour packages.
- Handled client queries, complaints, and itinerary customizations, ensuring prompt issue resolution.
- Trained junior staff ensuring independent operational capability.
- Prepared and verified all tour documentation prior to departure.
Operations Supervisor
Caravan Travels
Hyderabad
08.1998 - 02.2003
- Led group reservations and corporate event travel arrangements.
- Designed customized honeymoon packages focusing on luxury and client preferences.
- Managed online bookings for flights, hotels, visas, and transfers.
- Provided end-to-end support including visa processing and travel insurance.
Reservationist & Traffic Assistant – Ramp
NEPC Airlines
Hyderabad
09.1995 - 07.1998
- Handled online flight reservations and manual ticketing.
- Managed airport check-in counter operations.
- Coordinated baggage handling and ramp operations while adhering to safety protocols.
- Acted as liaison among passengers, ground staff, and flight crew to ensure timely departures.
Education
Bachelor of Arts - Economics
Maharajas College
Ernakulam, KeralaLanguages
- English
- Hindi
- Malayalam
- Tamil
- Telugu
Valid Visas
- United States
- Canada
- Schengen
- Japan
- Israel
- Australia
International Travel Experience
Led and escorted group tours across five continents with extensive expertise in navigating diverse cultural, religious, and corporate travel requirements. Destinations include Australia, Japan, South Korea, Southeast Asia, UAE, Europe, UK, Canada, USA, and the Holy Land. Proven ability to manage complex itineraries and deliver memorable experiences.
Languages
Malayalam
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Telugu
Beginner
A1
Timeline
Senior Tour Manager
The Alpha Tours
06.2007 - Current
Deputy Manager – Holidays
Benzy Holidays, Akbar Travels of India Pvt Ltd
09.2003 - 09.2005
Operations Supervisor
Caravan Travels
08.1998 - 02.2003
Reservationist & Traffic Assistant – Ramp
NEPC Airlines
09.1995 - 07.1998
Bachelor of Arts - Economics
Maharajas College
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