Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaji Naveen

Bangalore

Summary

Technical Program Management Leader delivering large-scale impactful products, defining roadmap & strategies by simplified design, data-driven decision, solving engagement, scale & efficiency problems through innovation & experimentation. Established mechanisms and owned cross-functional dependencies across Engineering, Product Management, Marketing, Operations & third-party vendors for roadmap development, leadership reviews, & product launches.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

  • I have also worked at Tech Mahindra, Mphasis, iBridge Inc, Technosoft Corp and Tata Consultancy Services (TCS) between 2004 to 2012 in India (Mumbai), USA (California, Texas, Arizona) and Belgium (Brussels) respectively

Lead Technical Program Manager – Local Shops

Amazon India
10.2021 - Current
  • Led end to end program management of LS Programs across CX, SX and DEX pillars to achieve an annual goal of $70 million enabling customers to shop from their favourite same-city local stores on Amazon
  • Established robust agile methodology and maintained high program management standards while collaborating with cross-functional leaders in Engineering, Product, UX, and marketing teams achieving a notable 40% reduction in project delays
  • Responsible for end-to-end program oversight managing 120+ members owning and owning complex programs interdependent across departments for Org level goals, facilitating stakeholder communication, leading Bi-weekly & Quarterly leadership reviews for ~80 Projects with Director/ VP
  • Instrumented creation of Seller Store Front cross-platform solution architecture and collaborated with Engineering, Product Management, and UX teams to craft project plans encompassing timelines, risk identification & mitigation for worldwide expansion and onboarding 5 market places
  • Co-authored and delivered a comprehensive 3-year Tech and Product strategy roadmap and annual operational planning to ensure alignment with long-term objectives, increasing the sale of LS products by 4 times
  • Authored requirement documentation of 5 new features for discoverability of Local Shops within and outside Amazon and increase the GMS by $7 MM
  • Administered teams on sprint planning, resource allocation, backlog grooming, task estimations, retrospective meetings which led to a 15% increase in delivery efficiency
  • Established and refined processes, driven by feedback, mentored a cross-functional team of engineers, BA’s, QA engineers, consistent project tracking with mechanism to predict project delays

Director – Technical Program Management

WNS Global Services
06.2017 - 09.2021
  • Managed a complex multi-tenant Workflow SaaS product interdependent on various projects by surfacing requirements, negotiating agreements, fostering consensus, aligning schedules, and meticulously planning execution in collaboration with tech teams
  • Led multiple cross-functional technology projects design to elevate customer experience and oversee the processes of sprint planning, resource allocation, backlog grooming, task estimations and retrospective meetings
  • Translated customer requirements into tangible deliverables such as business requirement documents, user stories, workflow diagrams, and database designs
  • Oversaw the implementation of these designs by supporting 6 development teams and 3 testing teams
  • Executive leadership engagement and collaboration with key cross functional leaders to drive the organizational planning to formulate semi-annual product roadmaps
  • Led a team of Program Managers; involved in hiring and developing the team, empowering TPMs to drive these charters effectively, and allocating TPM resources to key priorities based on impact

Engineering Program Manager

Iron Mountain Services Pvt Ltd.
09.2015 - 06.2017
  • Led multiple IT projects across business domains and managing end-to-end project delivery planning, participation with engineering and product management teams
  • Support sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies
  • Managed the delivery of software using Agile best practices for the Business Intelligence & Reporting platform, increasing performance through optimized data loading and improved user experience with responsive UI features
  • Align teams to common business/end-customer/release goals, works cross-functionally to achieve them and ensures accountability to deliver them

Principle Engineer

Altisource Business Solution Pvt Ltd.
12.2012 - 07.2015
  • Built the Mailroom Automation Project/Team which got awarded for the Best Industry Solution using various Kofax Tools at Kofax Transform 2014
  • Engineered and managed end-to-end productivity of classifying and storing 10 million images per day through an Imaging and Java-based in-house Document Management Repository System
  • Organize/Transform Ideas and Concepts provided by the Product Management Team for new Altisource Product Platform into multiple teams, technologies, and timelines

Education

Post Graduate Degree - ML & AI

International Institute of Information Technology, Bangalore
01.2021

B.E. - Mechanical Engineering

College of Engineering, Guindy, Anna University
01.2003

Skills

  • Agile
  • Scrum
  • Kanban
  • Waterfall
  • Cross-Functional Collaboration
  • Jira
  • Microsoft Project
  • SAFe
  • EC2
  • Lambda
  • Dynamo DB
  • S3
  • SNS
  • SQS
  • Elasticache (Redis)
  • API Gateway
  • Serverless Architecture
  • Python (ML/ AI)
  • Java
  • C#
  • JavaScript
  • SQL
  • HTML
  • CSS
  • Oracle
  • SQL Server
  • MS Office Suite (Excel, Word, Visio, Teams, Project)
  • Quip
  • Figma

Certification

  • Certified Scrum Master (CSM), Scrum Alliance
  • AWS Certified Solutions Architect - Associate SAA-C03

Timeline

Lead Technical Program Manager – Local Shops

Amazon India
10.2021 - Current

Director – Technical Program Management

WNS Global Services
06.2017 - 09.2021

Engineering Program Manager

Iron Mountain Services Pvt Ltd.
09.2015 - 06.2017

Principle Engineer

Altisource Business Solution Pvt Ltd.
12.2012 - 07.2015

B.E. - Mechanical Engineering

College of Engineering, Guindy, Anna University

Post Graduate Degree - ML & AI

International Institute of Information Technology, Bangalore

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Shaji Naveen