Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Timeline
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Shaji Valiyachalil Aliyar

Trivandrum

Summary

A multidisciplinary manager with over 14 years of experience in Client Servicing, Business Development, and Business Operations role in Professional Services, Consulting, and Offshoring Experience. I am passionate about people management and focused on creating value for clients and businesses. Specializing in driving high-performing teams within matrix organizations to achieve business objectives while enhancing client experience. Sector expertise in Tax Technology and Transformation, Automotive, and O&G sectors, enabling me to deliver industry insights that drive strategic initiatives and operational excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Director, Strategic Business and Operations Lead

EY
03.2015 - Current
  • Serve as a strategic advisor to the business partner/leader, facilitating effective decision-making by proactively gathering, prioritizing information, and sharing insights
  • Develop and manage operational metrics, providing senior leadership with insights through KPI reports and scorecards
  • Design, implement, and conduct regular business review meetings to track progress and report the rhythm of business
  • Influence at all levels of the organization, often without direct authority, to ensure strategic and delivery focus across a complex, functionally dispersed matrix organization
  • Lead end-to-end project management activities, ensuring execution of strategic priorities and aligning it with leadership vision and direction
  • Define the roadmap, scope, and approach for each priority, establishing goals with realistic timelines
  • Collaborate with cross-functional or cross-organizational teams to align and onboard them with the objectives for the priorities
  • Lead post-program implementation, proposing and implementing changes for continuous improvement
  • Resolve project challenges and address complex needs, often autonomously
  • Lead a team of account and business managers supporting various Service lines Business Unit Leaders and Clients
  • Develop and maintain productive relationships with onshore counterparts and delivery teams to ensure smooth collaboration and positive client experience
  • Have a strong understanding of Quality and Risk Management procedures and ensure these are embedded into the team’s engagement and service delivery works
  • Proactively discuss workflow management with onshore stakeholders, allocating resources to the assigned work and monitoring performance against standards
  • Monitor utilization for one’s team, budget to actuals, and other operational matters
  • Motivate and lead team members, identify and foster key talents, coach and supervise team members
  • Support with the functional planning, fiscal budgeting processes and process optimization activities
  • Collaborate with client-facing teams to co-develop and implement Go-to-Market strategies
  • Analyse sales operations data, conducting pipeline analysis and forecasting to inform decision-making
  • Prepare and monitor annual budgets, including resource planning, to meet fiscal year financial targets
  • Conduct quarterly and half-yearly business planning and reforecasting to proactively identify and address gaps or risks
  • Present data-driven recommendations to leadership for ongoing improvement and growth
  • Lead, plan, and organize employee engagement events, including Town halls, Virtual webcasts, Team events, etc
  • Develop targeted trainings for skill enhancement and knowledge expansion; Step in to facilitate training sessions as required
  • Leverage leadership and the EY network, along with teamwork skills, to manage geographically dispersed teams and foster a collaborative culture
  • Build relationships across all levels, providing a supportive environment for team members to openly discuss concerns and ideas
  • Monitor and implement processes and tools to enhance employee effectiveness and reduce time spent on administrative tasks, allowing for greater focus on client engagement
  • Adapt and integrate data and digital solutions/technologies (e.g., Chatbots, Power Platforms, Visualization tools, RPA) for operational efficiency and readiness
  • Support the smooth operation of Service Quality processes
  • Collaborate with Risk and Internal audit teams on audit exercises and client compliance activities

Manager Business Development and Team Leader

Frost & Sullivan
02.2011 - 02.2015
  • Gain a deep understanding of clients' business objectives and Frost & Sullivan's offerings to match them with tailored solutions through our global network
  • Craft and execute strategic account plans for each assigned client, driving growth and retention
  • Proactively identify and target potential clients, identify, and engage with key stakeholders
  • Work with consultants and research groups to identify new business areas and potential market audiences for new products and services
  • Enhance existing client relationships to maximize upselling and cross-selling opportunities
  • Act as the go-to expert for all assigned account-related information and insights
  • Discover and share industry thought leadership and insights that add value to client conversations
  • Collaborate on marketing initiatives to generate leads and drive business growth
  • Align expectations among clients, internal teams, and stakeholders to ensure smooth delivery and satisfaction
  • Oversee the full sales cycle, from pre-sales to post-sales, ensuring timely progress and activity
  • Manage CRM and operational processes for your portfolio, ensuring accurate tracking and reporting
  • Develop and update sales and marketing materials, oversee the pursuit process, and ensure quality delivery
  • Work with market research and delivery teams to explore new topics of interest for client engagement
  • Promote Frost & Sullivan's research platform through networking and strategic outreach, utilizing business networking sites
  • Responsible to lead the team focusing on Automotive and Industrial Automation sectors for the European market
  • Mentor team members in sales methodologies and tools for enhanced performance and quicker delivery
  • Closely monitor and plan sales pipeline and revenue for my portfolio, ensuring targets are met and exceeded

Assistant Manager, Sales and Client Operations

Fusion CX
04.2007 - 12.2010
  • Establish and setup teams based on client process and requirements to manage, run and delivery
  • Oversee agreed SLAs (service, productivity, and quality) and individual performance KPIs of the process and individuals
  • Develop end to end process documentation and workflows, starting from customer identification, acquisition, activation and delivery
  • Provide coaching, training, and mentoring to direct subordinates and wider career development opportunities to team members
  • Foster strategic partnerships with clients, handle escalations, and ensure smooth operations to achieve targeted results
  • Manage daily operational tasks, acts as a liaison among executive leadership, operational peers, and key business units such as HR, Finance and Quality
  • Offers advice to top-level executives, aiding with employee-centric concerns and facilitating the business decision-making process, all the while maintaining adherence to regulatory and company policies
  • Recognize change management and training needs, ensuring they are incorporated into the fiscal year plan and executed
  • Effectively conduct performance appraisals with extended team members and liaise with HR for appraisal cycle sessions
  • Analyse and deliver reports on resource allocation, profit/loss objectives, team efficacy to leadership

Education

MBA - Executive MBA with IIM Kozhikode Certification

University of Western Australia
01.2027

Executive Program - Digital Leadership for Business Transformation

SP Jain School of Global Management
12.2024

BBA -

Sikkim Manipal University of Health, Medical & Technological Sciences
Kolkata, DE
12.2009

ISC - Class 12

St. Thomas Day School
Kolkata
12.2005

ICSE - Class 10

Albany Hall Public School
Kolkata
12.2003

Skills

  • Planning and Execution
  • Stakeholder Management
  • Sales Enablement
  • Change Management
  • Relationship Mapping
  • Transitions and Project Management
  • Process Development & Reengineering
  • Risk Assessment
  • Account Lifecycle Management

Certification

  • PMP, PMI ID - 4916734 (Pursuing)
  • Six Sigma, White Belt Certified, Issued by EY
  • EY Learning Certificated Badges, Data Visualization, Innovation, Artificial Intelligence (Prompt Engineering), Client Centricity, Design Thinking, PowerPlatform, PowerBI, SAP Foundation.
  • Google, Introduction to Gen AI, LLMs, Responsible AI
  • Microsoft, Artificial Intelligence on Microsoft Azure

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil
  • Bengali

Personal Information

Father's Name: Late. Mr. V.A. Aliyar

Timeline

Assistant Director, Strategic Business and Operations Lead

EY
03.2015 - Current

Manager Business Development and Team Leader

Frost & Sullivan
02.2011 - 02.2015

Assistant Manager, Sales and Client Operations

Fusion CX
04.2007 - 12.2010

MBA - Executive MBA with IIM Kozhikode Certification

University of Western Australia

Executive Program - Digital Leadership for Business Transformation

SP Jain School of Global Management

BBA -

Sikkim Manipal University of Health, Medical & Technological Sciences

ISC - Class 12

St. Thomas Day School

ICSE - Class 10

Albany Hall Public School

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Shaji Valiyachalil Aliyar