Shajidha P A
Bangalore
Summary
Results-driven professional with a solid background in customer service and quality assurance. Strong skills in Microsoft Office , effective communication and operational efficiency. Eager to leverage experience and commitment to learning in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Senior Executive Voice
Concentrix
Bangalore
12.2022 - 03.2024
- Answering inbound calls relating to banking like Account Opening, Account Closure, Transactions, Bill payments, Cheques, Credit Cards, Debit cards, Loans etc.
- Giving the best customer experience with good service by resolving their queries.
- HSBC Banking Process, Inbound calls of UK customers.
Quality Analyst
WNS Global Services
Bangalore
10.2019 - 08.2022
- Monitored employee calls, enhancing quality of communication and customer service.
- Audited insurance transactions, identifying potential compliance breaches.
- Reviewed emails for compliance adherence, ensuring quality standards were met.
Education
Master of Business Administration - Marketing
St Joseph's College
Bangalore01-2019
Bachelor of Business Administration - Marketing
Kristu Jayanti College
Bangalore01-2015
Skills
- Customer service
- Guidewire Software knowledge
- Technical Troubleshooting
- Microsoft Office
- Problem Solving
- Time Management
- Adaptability to Change
- Communication
- Leadership
- Team Player
Languages
- English
- Hindi
- Kannada
- Malayalam
- Urdu
- Tamil
- Arabic
Personal Information
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Cooking & Baking
- Watching Movies/Sports
- Travelling
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief and these data correctly describe my qualifications, my experience, and me.
Timeline
Senior Executive Voice
Concentrix
12.2022 - 03.2024
Quality Analyst
WNS Global Services
10.2019 - 08.2022
Master of Business Administration - Marketing
St Joseph's College
Bachelor of Business Administration - Marketing
Kristu Jayanti College