Shajitha SHAJI
Customer Service
Thrissur
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth
Overview
7
7
years of professional experience
4
4
Languages
Work History
Receptionist
Nidhi Residency
08.2022 - Current
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Updated and recorded customer or client information to maintain accounts
- Maintained daily calendars, set appointments with clients and planned daily office events.
Customer Service Host
BWFS
01.2019 - 02.2020
- Handling service for their passengers.
- The service provided will include check in, seat allocation, Baggage accounting, checking travel documentation
- Lost or Damaged property and providing assistance to special need passengers.
- Customer service desk
- Executive lounge
- BMA (Baggage Makeup Area)
- Seat allocation
- Maintaining security by following safety procedures, such as frisking passengers and inspecting carry-on bags for weapons
- Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms
Customer Relation Executive
BWFS
05.2018 - 12.2019
- Greeting guests and providing an engaging warm welcome or fond farewell.
- Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile.
- Be ever ready to provide luggage assistance at the Arrival Hall or on standby with luggage trolley at the curbside for departing guest.
- Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team.
- Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
- Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
Education
Diploma - Aviation
Flight Aviation Accademy
Kochi05.2014
Pre Degree - undefined
Arybhtt College
Kerala06.2012
High School - undefined
St.Sebstin HSS
Chittatukra06.2010
Skills
Scheduling
Administrative Support
Data Entry
Office Management
Travel Coordination
Service-Oriented Mindset
Expense Reporting
Database Administration
Microsoft Office Specialist
PERSONAL PROFILE
- Date of Birth: 02.08.1994
- Gender: Female
- Marital Status: Married
- Nationality: India
PASSPORT DETAILS
- Passport Number: B8007945
- Date of Issue: 04.12.2023
- Date of Expiry: 03.12.2033
- Place of Issue: Cochin, India
Timeline
Receptionist
Nidhi Residency
08.2022 - Current
Customer Service Host
BWFS
01.2019 - 02.2020
Customer Relation Executive
BWFS
05.2018 - 12.2019
Pre Degree - undefined
Arybhtt College
High School - undefined
St.Sebstin HSS
Diploma - Aviation
Flight Aviation Accademy