SHAJU KC
Bangalore
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues and committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Digital Marketing specialist
Cognizant Technology Solutions
05.2023 - 04.2025
- Worked for Google Project, mainly focusing on Google Ads Conversion Tracking, Google Analytics, and Google Tag Manager.
- Collaborated with cross-functional teams to align marketing strategies with business objectives and client needs.
- Implemented new strategies to improve click-through rates and conversion.
- Troubleshoot technical issues related to Google Ads conversion, Google Analytics, and Google Tag Manager for various Google advertisers.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Customer Support Executive
24/7.AI
09.2021 - 12.2022
- Maintain an organized and updated database of customer interactions and information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized CRM software to track customer interactions and resolve issues effectively, improving case resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Computer Application - Computer And Information Sciences
06-2021
Second PUC - Science
06-2018
10TH STD - CBSE
03-2016
Skills
- Google Ads conversion tracking , Google Analytics reporting , Google Tag Manager implementation
- Technical issue troubleshooting , Web metrics collection , Conversion rate optimization
- Cross-functional collaboration
- HTML programming , JAVA , VBNET , Networking , Cloud computing
- Communication: The ability to clearly and effectively communicate with others
- Teamwork: The ability to work well with others and contribute to a positive team environment
- Problem-Solving: The ability to analyze situations and find effective solutions
- Adaptability: The ability to quickly adjust to new situations and changing environments
- Organization Skills: The ability to effectively manage tasks and projects to meet deadlines
- Interpersonal Skills: The ability to build strong relationships with others and work well in a team
Achievements/Awards
- Received Top performer award for Customer Satisfaction during June 2022.
- Received the Best performer award for highest Client ticket closure during June 2023.
Hobbies
Travelling , Weekend partying and live concerts , Playing snooker and badminton , Watching movies and listening to music.
Linguistic Ability
English
Hindi
Tamil
Malayalam
Kannada
Project undertaken during BCA
Petrol Pump (Developed a project in vb.net), Description: The main objective of the software is to focus on Sales and Purchase from particular supplier. It is also helpful in managing the information about the employees working in the fuel station. This will enhance the performance and also efficiency of the working of fuel station. This software is accessible by the owner only. This project keeps a record of the fuel bought from a particular supplier and fuel sold on that particular day., Using this software, it becomes very easy for the owner to keep record about the happenings in his fuel station., Front end: Visual basic 2008, .Net, Back end: Microsoft SQL Server.
Declaration
I, SHAJU K C, hereby certify that to the best of my knowledge and belief, that the data provided in this resume correctly describes my qualification, experience and myself.
Timeline
Digital Marketing specialist - Cognizant Technology Solutions
05.2023 - 04.2025
Customer Support Executive - 24/7.AI
09.2021 - 12.2022
Kristu Jayanti College (Autonomous) - Bachelor of Computer Application, Computer And Information Sciences
New Horizon Pre University College - Second PUC, Science
SJR Public School - 10TH STD, CBSE