Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shakeel Ahmed

Shakeel Ahmed

Hyderabad

Summary

Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Dynamic Job Title committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Project Implementation Team Lead

Focus Softnet Private
Hyderabad
02.2021 - Current
  • Taught end users to navigate ERP system by developing and presenting training sessions.
  • Identified and resolved defects by developing test strategies, testing tools and test scripts.
  • Managed customer expectations and relationships through easily understood explanations and clear communication.
  • Delivered individualization by working with clients to gather business requirements.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Customized, developed and managed individualized deployments to assist utilization.
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Led custom product training and deployment to meet organizational goals.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Facilitated workshops to collect project requirements and user feedback.
  • Monitored project progress, identified risks and took corrective action as needed.

Software Support Representative

Aparna Enterprises
Hyderabad
02.2018 - 02.2020
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
  • Developed effective business strategies to capitalize on emerging market trends.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Installed and configured operating systems and applications.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored system performance to identify potential issues.
  • Developed and implemented preventive maintenance procedures.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Researched and identified solutions to technical problems.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Implementation Consultant

Focus Softnet Private
Hyderabad
09.2013 - 02.2018
  • Reduced process lags and improved productivity by supervising implementation managers.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Configured implementation parameters based on customer requests and personal inspection of clients' Type limitations.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.
  • Designed planning and messaging strategies for implementation projects, maintaining on-time completion rate of Number%.
  • Traveled to customer facilities to inspect initial implementation of Product or Service, directing apparent issues to appropriate engineering staff for correction.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Evaluated implementation personnel training procedures, taking customer feedback and overall Type performance metrics into account when designing future training guidelines.
  • Authored user documentation to help train third-party personnel on newly-implemented Product or Service.
  • Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Handled over Number incoming calls daily while providing excellent customer service.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.

Support Executive

Tibrewala Electromech Pvt Ltd
Hyderabad
02.2008 - 08.2013
  • Coordinated priority of support work based on client and business needs.
  • Updated Type systems and databases to update client and communication records.
  • Provided remote software services to correct reported issue.
  • Tracked inbound support tickets to provide clear resolutions to customers.
  • Managed customer-facing FAQ and knowledgebase on media sources.
  • Translated technical terminology for clients to communicate through ticket system.
  • Maintained composure when faced with difficult customer situations.
  • Captured customer feedback to communicate to superiors for ongoing improvement.
  • Prepared employee schedules for maximum coverage during key hours.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Created, prepared, and delivered reports to various departments.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.

Education

Bachelor Of Commerce -

Smt CB Patil Degree College
Chincholi

Skills

  • Project Permitting
  • Progress 4GL
  • Bug Fixes
  • System Implementation
  • ERP Systems
  • Data Mapping
  • Service Delivery
  • Data Migration
  • Inventory Control
  • Manufacturer Relations
  • Knowledge Base
  • Workflow Processes
  • Work Orders
  • Standard Operating Procedure
  • Root Cause Analysis
  • Microsoft Excel
  • Profit Margins
  • Client Requirements
  • Project Specifications
  • Client Relationships
  • Managing Multiple Projects
  • Production Work
  • Requirements Specifications
  • Reporting Requirements
  • Site Layout
  • Technical Report
  • Workflow Diagrams
  • Systems Implementations
  • Product Process Improvement
  • Daily Progress Reports
  • User Acceptance Testing (UAT)
  • Resolving Technical Problems
  • User Experience
  • Statistical Analysis
  • Structure Information
  • Customer Satisfaction
  • Planning Processes
  • Solution Implementation
  • Team Meetings
  • Problem Analysis
  • Problem Resolution
  • Data Collections
  • Programming Skills

Timeline

Project Implementation Team Lead

Focus Softnet Private
02.2021 - Current

Software Support Representative

Aparna Enterprises
02.2018 - 02.2020

Implementation Consultant

Focus Softnet Private
09.2013 - 02.2018

Support Executive

Tibrewala Electromech Pvt Ltd
02.2008 - 08.2013

Bachelor Of Commerce -

Smt CB Patil Degree College

Similar Profiles

CREATE PROFILE
Shakeel Ahmed