Hi, I’m
Shakeel Ahmed
CHENNAI
Summary
Dedicated and highly skilled Airport Customer Service Representative with over 3 years of experience in enhancing passenger experiences in busy airport environments. Known for exceptional interpersonal skills and the ability to manage high-stress situations with poise and efficiency.
Overview
5
years of professional experience
Work History
BIRD AIRPORT SERVICES PVT LTDCHENNAI
Customer Service Agent
10.2023 - Current
Job overview
- Assisted customers with flight information and check-in procedures
- Resolved issues promptly and effectively to maintain customer satisfaction
- Collaborated with team members to improve overall customer experience
ZEESHAN TOURS AND TRAVELS PVT LTDCHENNAI
Reservation Agent
01.2021 - 08.2023
Job overview
- Managed reservations for domestic and international flights
- Handled customer inquiries and provided recommendations for travel packages
- Performed daily audits of reservation data to ensure accuracy
BHADRA INTERNATIONAL INDIA PVT LTDCHENNAI
Customer Service Agent
11.2019 - 06.2020
Job overview
- Assisted passengers with check-in baggage handling and boarding procedures
- Collaborated with other departments to ensure efficient flight operations
- Maintained accurate records of passenger information and flight schedules
Education
Alagappa UniversityChennai
Associate of Arts from Commerce
06-2022
Star Glider Aviation Chennai
AIRLINE & AIRPORT MANAGEMENT from Aviation Management And Operations
06-2019
Aalim Muhammad Salegh Polytechnic CollegeChennai
DIPLOMA IN AUTOMOBILE ENGINEERING from Mechanical Engineering
05-2015
Skills
- Customer Complaint Resolution
- Customer Service
- Outstanding communication skills
- Problem-Solving
- Documentation And Reporting
- Team work
- Empathetic
- Conflict resolution
Languages
English
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Reference
Mr Balaji Bhaskaran Mr Shajeer Sultan
Asst.Station Head-MAA Station Head-COK
Timeline
Customer Service Agent
BIRD AIRPORT SERVICES PVT LTD
10.2023 - Current
Reservation Agent
ZEESHAN TOURS AND TRAVELS PVT LTD
01.2021 - 08.2023
Customer Service Agent
BHADRA INTERNATIONAL INDIA PVT LTD
11.2019 - 06.2020
Alagappa University
Associate of Arts from Commerce
Star Glider Aviation
AIRLINE & AIRPORT MANAGEMENT from Aviation Management And Operations
Aalim Muhammad Salegh Polytechnic College
DIPLOMA IN AUTOMOBILE ENGINEERING from Mechanical Engineering
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