Shakela Williams
Indianapolis
Summary
Dedicated and versatile professional with experience as a Medical Assistant and Dispatcher, offering a strong background in patient care, administrative support, and high-pressure coordination. Skilled in managing medical records, scheduling, and clinical procedures, while also excelling in communication, multitasking, and problem-solving in fast-paced dispatch environments. Known for maintaining composure under stress, ensuring accuracy, and delivering excellent service to both patients and teams.
Overview
11
11
years of professional experience
Work History
Dispatcher/Customer Service
Weightfare Logistics Corp
Indianapolis
11.2020 - Current
- Coordinate delivery appointments, improving scheduling processes and reducing conflicts.
- Track and report deliveries, driving operational improvements and ensuring accuracy.
- Handled escalation, managing relationships with carriers and suppliers.
- Conducted regular audits of logistics processes to ensure compliance with company policies and regulatory requirements.
Assistant Director
Kidzone Childcare-Kidazzle Childcare Ministry
Indianapolis
04.2016 - 11.2020
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Supervised childcare workers and oversaw facilities to meet state requirements for education and training.
Residential Manager
ResCare
Indianapolis
10.2017 - 04.2019
- Oversaw 10-12 employees who rotate a 24-hour schedule to accommodate (8-10) elderly/adult mental health patients.
- Assisted with cleaning, outings, and daily programs.
- Provided companionship.
- Maintained patients/households records.
- Trained employees, new policies and rules.
Youth Support Specialist
Lutherwood Residential Treatment Center
Indianapolis
03.2016 - 10.2017
- Supervised 8-12 at risk youth.
- Delivered leadership through role modeling and reinforcement of positive practices.
- Observed the conduct, behavior and appearance of children and youth to uncover violations of policies and rules.
- Maintained control and accountability of the whereabouts and safety of children and youth in compliance with local and DOD policies and accreditation standards.
- Directed activities of staff and youth, plan activities, and coordinate resources.
Home Health Aide
Comfort Care Home Health
Indianapolis
04.2014 - 03.2016
- Provided supportive services, such as assistance with personal care, ambulation, meals and homemaking chores.
- Assisted with rehabilitative, support services, observation of patients through written and verbal communication.
- Participated in the development of annual in-service programs in association with the Care Management and Quality Management departments.
- Supported mobility needs by assisting with transfers, repositioning, and walking.
Education
Associate's degree - Education
Ivy Tech Community College
Indianapolis, IN08.2025
High school diploma -
Warren Central High School
Indianapolis, IN05.2010
Skills
- Home & community care
- Medical Assistant Certification
- Supervising experience
- SAP
- Customer service
- Food handling
- Patient care
- Computer skills
- Salesforce
- Behavioral Therapy
- Transportation management systems
- Excel
- Educational planning
- Data tracking
- ERP systems
- Microsoft Office
- Child development
Timeline
Dispatcher/Customer Service
Weightfare Logistics Corp
11.2020 - Current
Residential Manager
ResCare
10.2017 - 04.2019
Assistant Director
Kidzone Childcare-Kidazzle Childcare Ministry
04.2016 - 11.2020
Youth Support Specialist
Lutherwood Residential Treatment Center
03.2016 - 10.2017
Home Health Aide
Comfort Care Home Health
04.2014 - 03.2016
Associate's degree - Education
Ivy Tech Community College
High school diploma -
Warren Central High School
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