Shakil Ahamed

1. Provide product support to clients via email, phone, and remote sessions to diagnose and resolve technical issues promptly.
2. Troubleshot complex hardware, software, and network-related problems, ensuring efficient resolution and minimal downtime.
3. Assist clients with day-to-day technical queries, including account setup and login/password issues.
4. Collaborate with development teams to replicate and resolve customer-reported bugs and escalated unresolved issues with detailed documentation.
5. Maintain accurate logs of issues, resolutions, and support actions using ticketing systems for future analysis and reporting.
6. Assist clients in deploying, configuring, and testing software and hardware solutions in various environments.
7. Delivered training and technical guidance to clients and internal staff, improving system usage and operational efficiency.
8. Develop and maintain knowledge bases and FAQs to support self-service and reduce repetitive queries.
9. Gathered and analyzed customer feedback to identify trends, pain points, and opportunities for product improvement.
10.Monitor client usage trends and market demands to recommend valuable product enhancements and feature updates.

1. Provided technical and product support to customers.
2. Researched and identified solutions to software and hardware issues.
3. Conducted product training for both customers and resellers.
4. Diagnosed and analyzed the technical issues.
5. Collaborated with experienced technical support engineers and cross-functional teams.
6. Debugged and documented the issues.