Summary
Overview
Work History
Education
Contactno
Husbandsname
Personal Information
Disclaimer
Languages
Timeline
Generic

SHAKILA S

Chennai

Summary

To work in a modern, upcoming and challenging environment using current and emerging methodologies in the field of Information Technology & to learn new concepts, use the acquired knowledge to excel through experience. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

17
17
years of professional experience

Work History

Senior Sales Support

TMTE Metal Tech Pvt Ltd
04.2022 - Current
  • Handling from sales to dispatch of the Material
  • Executing the Team wise & Branch wise Targets
  • Encourage the Team Members to achieve their targets
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Developed and maintained relationships with key accounts and existing customers.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Prepared and presented sales reports and customer profiles to upper management.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Team Lead & Admin Manager.

Access Solutions Pvt. Ltd.
05.2016 - 08.2020
  • Handling Business Loans Housing Loans & LAP
  • Achieved Monthly Targets
  • Encourage the Team Members to achieve their target.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.

Agency Manager

Birla Sun Life Insurance
03.2013 - 12.2013
  • Job Role: Handling Insurance Product
  • Recruit insurance advisers and train them to do the sales in Life Insurance Product.

Team Member

Aon Hewitt India Pvt. Ltd
05.2011 - 08.2012
  • Job Role: Document processor, analyzer & auditor (HRO – Dependent verification, Hardship withdrawal, live check processing, verification of assets and loan approvals)
  • Identifying the incoming documents, analyzing and routing it to respective teams
  • Processing incoming live checks from the customer and approving their loans
  • Providing resolution to client queries on line and by call answering
  • Analyzing and approving the customer’s hardship withdrawal request and other loan application
  • Handling customers in their financial products
  • Record maintenance of the daily data and reporting accurately
  • Handling training to new hires and performing quality check.

Senior Executive

Scope International Pvt. Ltd
05.2008 - 11.2010
  • Senior Executive international voice
  • Achieving the target in the given portfolio
  • Customer support & Services in collections.

Office admin & Tele sales

Access Solution Pvt Ltd
06.2007 - 04.2008
  • Handling complete front office
  • Handling tele sales calls and maintains the office admin.

Education

BBA (Business administration) -

Madras University

12th -

Lourdes Hr Sec School

10th -

Lourdes Hr sec School

Contactno

+91 63744 48223

Husbandsname

I. Ganesh Jude

Personal Information

  • Date of Birth: 02/25/1983
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I declare that the information and facts stated herein are true and correct to the best of my knowledge and belief. I undertake to abide by the conditions of employment specified by the employers.

Languages

English
Upper intermediate (B2)
Telugu
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Beginner (A1)
Hindi
Beginner (A1)

Timeline

Senior Sales Support

TMTE Metal Tech Pvt Ltd
04.2022 - Current

Team Lead & Admin Manager.

Access Solutions Pvt. Ltd.
05.2016 - 08.2020

Agency Manager

Birla Sun Life Insurance
03.2013 - 12.2013

Team Member

Aon Hewitt India Pvt. Ltd
05.2011 - 08.2012

Senior Executive

Scope International Pvt. Ltd
05.2008 - 11.2010

Office admin & Tele sales

Access Solution Pvt Ltd
06.2007 - 04.2008

BBA (Business administration) -

Madras University

12th -

Lourdes Hr Sec School

10th -

Lourdes Hr sec School
SHAKILA S