Shakir Ahmad Ahanger
New Delhi
Summary
Dynamic healthcare professional with a proven track record at Pacific, An Access Healthcare, excelling in team coordination and process improvement. Skilled in data analysis and staff supervision, I successfully implemented workflow enhancements that boosted efficiency and motivated teams to achieve objectives. Committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Team Leader
Pacific, An Access Healthcare
04.2024 - Current
- Supervised team operations to ensure efficient healthcare service delivery.
- Trained new staff on company protocols and best practices.
- Coordinated communication between departments and management teams.
- Implemented process improvements to enhance workflow efficiency.
- Monitored team performance and provided constructive feedback regularly.
- Facilitated team meetings to address concerns and share updates.
- Offered training and support to keep team members motivated and working toward objectives.
Senior Accounts Associate
Pacific BPO
12.2021 - 03.2024
- Ensuring the patient’s medical information is accurate and up to date.
- Preparing bills and invoices, and documenting amounts due for medical procedures and services.
- Collecting and reviewing referrals and pre-authorizations.
- Monitoring and recording late payments.
- Investigating and appealing denied claims.
Senior Accounts Associate
Knack Global Pvt. Ltd
05.2017 - 09.2021
- Quickly and correctly analyze account history and get timely turnaround to recover on and close out A/R (Accounts Receivable).
- Resolve all accounts – inspect for members liability or other adjustment issues.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal
- Ability to take and handle stress and pressure
Education
Bachelors of Business Administration -
Kurukshetra University
Kurukshetra, HaryanaDiploma in Computer Application - undefined
National Institute of Electronics and Information Technology
Skills
- Data analysis
- Microsoft Excel
- Process improvement
- Team coordination
- Workflow optimization
- Healthcare operations
- Staff supervision
Accomplishments
- Communication and Interpersonal Skills
- Problem Solving Skills
- Ability to Work under stress
- Being the CR of the class has provided me leadership qualities. Working experience has given me leadership qualities.
- Corporate Training has made me dedicated & hard working. Strong will power attained from various multi-tasking activities at University level.
Profile Objectives
To secure a responsible position in Customer Relationship and account Management with an organization of high repute. Also having a track record in account management, combining my strong product knowledge, excellent communication skills and in-depth market perspective to deliver constant growth and alignment in corporate strategies. To utilize my academic knowledge and skills and work experience in contributing towards the achievement of the organizational goals and in the process cultivating myself into a successful professional. I am enthusiastic and find creative ways to customize sales strategies in order to maximize revenues on specific product objectives or market scenarios.
Timeline
Team Leader
Pacific, An Access Healthcare
04.2024 - Current
Senior Accounts Associate
Pacific BPO
12.2021 - 03.2024
Senior Accounts Associate
Knack Global Pvt. Ltd
05.2017 - 09.2021
Diploma in Computer Application - undefined
National Institute of Electronics and Information Technology
Bachelors of Business Administration -
Kurukshetra University
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