SHAKIR SHAIKH
Thane
Summary
Results-driven Management Professional with a proven track record in driving operational efficiency and revenue growth. Currently seeking a full-time position in a challenging environment that offers the opportunity to help a company advance productively while providing increased benefits.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Athena BPO
Mumbai
09.2024 - Current
- Multi-Process Management: Oversee operations for diverse domains including International Travel (Thomas Cook), FMCG (Eureka Forbes), and Telecommunications (Vi Telecom).
- Financial Oversight: Manage monthly seat billing and rigorous follow-up on payments to ensure operational liquidity.
- Service Excellence (Thomas Cook): Leading a 24/7 international service process for card-related support abroad, consistently maintaining high SLA and NPS standards.
- Retention & Revenue (Vi Telecom): Strategically manage retention teams to reduce customer churn and prevent port-outs, while driving plan upgrades to increase total revenue.
- Campaign Leadership (Eureka Forbes): Executing multiple sales and service campaigns aimed at raising revenue from existing customers.
- Operational Metrics: Monitor productivity, hourly shrinkage, and billing hours while preparing and presenting weekly PPT performance reviews.
Sr Team Lead
IDFC via Hinduja Global Service
05.2023 - 09.2024
- Large-Scale Leadership: Led a team of 43 agents and 2 Team Leaders across multiple banking products.
- Portfolio Management: Directed sales for Personal Loans, Home Loans, Top-up Loans, and Health Insurance upsells.
- Cross-Selling: Successfully implemented strategies to cross-sell savings accounts alongside core lending products.
Team Leader
MS ENTERPRISES
Mumbai
06.2020 - 04.2023
- Sales Conversion: Specialized in selling properties by highlighting Unique Selling Points (USPs) and converting leads into closed sales.
- Rapid Promotion: Promoted to Team Leader via IJP within 12 months due to exceptional performance.
- Management Training: Mastered critical operational metrics including Shrinkage, Attrition, DRR, HRR, APR, and RAG status.
Education
Marketing And Finance - MBA
Manipal University
11.2025 - 01.2026
Green + Black Belt - Lean Six Sigma
Skill Buzz
12.2025 - 01.2026
B.Com - Commerce
Ratnam College of arts
MumbaiHSC -
Mumbai University
MumbaiSSC -
Mumbai University
MumbaiSkills
- Leadership & Management: Sales, Relationship Building, Entrepreneurial Spirit, Safety & Risk Management
- Soft Skills: Advanced Communication, Effective Time Management, Adaptability, Multi-tasking
- Operations: Billing Management, Retention Strategy, SLA & NPS Compliance
Technical Proficiency
- Advanced Microsoft Excel: Highly proficient in data management using Lookup & Reference (VLOOKUP, HLOOKUP, XLOOKUP), Logical Tests (IF, AND, OR, IFERROR), and Date & Time formulas.
- Data Presentation: Expert in creating weekly review decks and billing files using Microsoft PowerPoint and Excel.
Languages
Hindi
First Language
English
Upper Intermediate
B2
Urdu
Elementary
A2
Timeline
Green + Black Belt - Lean Six Sigma
Skill Buzz
12.2025 - 01.2026
Marketing And Finance - MBA
Manipal University
11.2025 - 01.2026
Assistant Manager
Athena BPO
09.2024 - Current
Sr Team Lead
IDFC via Hinduja Global Service
05.2023 - 09.2024
Team Leader
MS ENTERPRISES
06.2020 - 04.2023
B.Com - Commerce
Ratnam College of arts
HSC -
Mumbai University
SSC -
Mumbai University