Shakshi Bhadoriya

• Key Responsibilities:
• Orchestrated the sales management of digital home appliances across the Vadodara , Gujarat, regions.
• Played a pivotal role in coordinating various promotional activities including Fairs, Road Shows, Conferences, Dealer Meets, Exhibitions, Display Contests, and Local Schemes, aimed at augmenting secondary sales in the market.
• Conducted regular review meetings with both the Promoter and Sales Team to evaluate performance and devise strategies for improvement.
• Proactively conducted competitor analysis and audits, continuously monitoring market trends and competitor actions to achieve predefined market share metrics.
• Key Deliverables:
• strategic sales management, channel distribution, supervision, organizing diverse promotional activities, and constant competitor analysis to drive sales performance and market presence in the Ahmedabad and North Gujarat territories.
• Store Opening, Store Closing, and Duty Manager checklists.
• Operational Management, Team Leadership, Strategic Responsibilities, Inventory Management, Visual Merchandising, RNR, Incentive Plans,
• Formats – MOM, audits, Markdown, store offer PPT, SOH.
• Business Understanding – KPI achievement
• Marketing Activities – Catchment & Analysis
• Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
• Attend quarterly meetings with senior management to review departmental goals and objectives.
• Created monthly schedules for staff members to ensure adequate coverage during peak hours.
• Developed promotional campaigns to increase brand recognition in target markets.
• Conducted regular performance reviews to monitor progress of individual employees.
• Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
• Developed strategies to improve customer service and increase sales by 10%
• Lead and manage a team of up to 35 employees ensuring that all tasks are completed efficiently and on time.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
• Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
• Analyzed sales data and market trends to adapt strategies and maximize profitability.
• Managed daily operations, ensuring efficient workflow and productivity.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Managed budgets effectively by making sure costs stayed within allocated limits.

• Key Responsibilities

1. Customer Service & Sales:

• Greeting and assisting customers
• Product Demonstrations: Providing product demonstrations if applicable to help customers understand the features and benefits.
• Sales and Up-selling/Cross-selling
• Handling Customer Inquiries and Complaints.

2. Merchandising and Inventory:

• Stocking and Display: Assisting in stocking shelves and organizing product displays, ensuring merchandise is displayed neatly and attractively according to merchandising standards.
• Ticketing: Ensuring proper and updated ticketing for all products.
• Inventory Monitoring and Counts: Monitoring inventory levels, notifying management when items need reordering, and assisting in periodic inventory counts.
• Key Deliverables
• Developed strategies for improving customer service processes based on feedback from customers and team members.
• Provided technical support for troubleshooting software applications used by customers.
• Followed up with customers after transactions to ensure satisfaction levels were met.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Maintained up-to-date knowledge of product features and benefits.

• Key Responsibilities

1. Customer Engagement and Sales Generation:

• Welcoming and Assisting Customers: Proactively greeting customers with a friendly demeanor, making them feel welcome, and offering assistance as soon as they enter the store.
• Understanding Customer Needs: Engaging with customers to understand their specific requirements, preferences, and budget, to recommend suitable products.

2. Store Operations & Teamwork:

• Inventory Management Support: Assisting with inventory checks, receiving new stock, reporting low stock levels, and participating in periodic stock counts.
• Adherence to Policies: Ensuring strict adherence to company policies and procedures related to sales, customer service, cash handling, and store operations.
• Key Deliverables
• Understand Customer Requirements.
• Respond to web inquiries.
• Assist In the Billing Process
• Coordinate After Sale Activities
• Recommend products and services based on the customer’s requirements.
• Voice of Customer (VOC) feedback