Shakshi John

BBA-Gian Jyoti Institute of Management & Technology,Mohali

Designation: Senior Process Executive

Experience :48 Months

I'm a quick learner with an impressive hand on knowledge base SAP CRM the entire spectrum of utilities a Successful Customer Counsellor with extensive analytical experience of investigating and remediating customer queries, also knowledge of MS Office/ office 365.

INTER-PERSONAL SKILLS: Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness Strong desire and ability to serve customers and solve problems Detail oriented with the ability to manage multiple tasks Simultaneously .Flexible and adaptable, able to change and alter according to changes in projects or business environment Excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization Well-organized, detail-oriented, and able to handle a fast-paced work environment work ethics.

• 2 months rigorous training at Godrej &Boyce ltd.(Mohali, Punjab)
• Worked upon the daily modules on manufacturing and processing of products
• EXTRA CURRICULAR ACTIVITIES
• Participated in a marathon at Chandigarh supported by Chandigarh department of
• Sports
• An active member of UNO for the empowerment of youth under world alliance for youth empowerment (waye)

• Retaining Existing and New Customers.
• Resolving process related queries for the team members.
• Account provisioning and termination for the tenants and landlords.
• Raising appointments/meetings with the third party vendors.
• Handling grievances of the customer. Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
• Provide analysis in support of driving key performance indicators to drive processes with zero defect.
• Develop and document training material for cross training within the team.
• Updating the Corporate and Customer Care policies when requested, submitting for necessary reviews/approvals.
• Quickly respond to client requests for immediate issues while also being able to drive projects to completion.