SHAKSHI MAMGAIN
New Delhi,Delhi
Summary
Experienced professional with diverse background in dispute and fraud analytics. Extensive expertise in fraud analytics, payment processing, dispute chargeback resolutions, on-site and virtual technical support, and product deployment and implementation. Committed to driving productivity improvements, enhancing efficiency, and ensuring high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Dispute and Fraud Analyst
Genpact Pvt Ltd.
07.2023 - Current
- Proactively analyze fraud and dispute records an identified trend (both fraud and non-fraud transitions)
- Analyze developed and interpreted fraud trends to proactively monitor potential issues throughout the fiscal year
- Performing Chargebacks and other pieces of the dispute management lifecycle to recover funds on behalf of the financial institution and/or customers
- Demonstrated ability to conduct research, work independently and make complex investigation decisions with little or no guidance with the ambit of workflow/procedure
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Fraud Analyst
FIS Global Business Solutions Private Ltd
11.2022 - 07.2023
- Research credit card and visa chargeback disputes and build dispute cases to recover funds back across multiple product types
- Gathering appropriate data from internal systems to substantiate transition validity, evaluating the information found and determining appropriate course of action
- Handle all aspects of the dispute process in compliance with visa, MasterCard rules and regulations
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
Business Consultant
Franchise trade LLP
12.2021 - 04.2022
- Building business by identifying selling prospects, maintaining relationship with them
- Listen to the customer requirement and present appropriately to make sale
- Maintain and develop relationship with existing customer in person via telephone calls and emails
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Developed complete business plans and operational strategies for new and existing business.
Sales Executive
Sanfe
12.2020 - 07.2021
- Generate prospective customers through cold calling and closing sale by displaying excellent verbal and written skill
- Maintain the records of customers interactions and follow up with the clients
- Inform the customers of new services available
- Providing feedback of the customers to the concerned department and authorities to improve the services
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
B.com -
Delhi University
New Delhi10.2021
Skills
- Ethical standards
- Transaction monitoring
- Dispute resolution
- Investigation techniques
Hobbies and Interests
- Reading
- Sketching
Academic And Professional Qualifications
- B.Com, Delhi University
- MS Word, MS Excel, MS PowerPoint
Timeline
Dispute and Fraud Analyst
Genpact Pvt Ltd.
07.2023 - Current
Fraud Analyst
FIS Global Business Solutions Private Ltd
11.2022 - 07.2023
Business Consultant
Franchise trade LLP
12.2021 - 04.2022
Sales Executive
Sanfe
12.2020 - 07.2021
B.com -
Delhi University
Similar Profiles
Amit HandaAmit Handa
Customer Rebates Analyst at Genpact Pvt Ltd.Customer Rebates Analyst at Genpact Pvt Ltd.
P. Manoj KumarP. Manoj Kumar
Process Developed at Genpact PVT LTD.Process Developed at Genpact PVT LTD.
Anisha YadavAnisha Yadav
Accounts Receivable Analyst at Genpact Pvt Ltd.Accounts Receivable Analyst at Genpact Pvt Ltd.