Shakshi Singh
Bangalore
Summary
Dynamic PTP Associate at RCS Ind Pvt Ltd with a proven track record in procure-to-pay management and supplier relationship enhancement. Expert in invoice processing and data analysis, successfully implementing process improvements that reduced processing time by 30%. Adept at cross-functional collaboration and problem resolution, driving operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
PTP Associate
RCS Ind Pvt Ltd
Banglore
05.2024 - Current
- Served as a PTP Associate at ABINBEV, responsible for ensuring the efficient and compliant execution of the procure-to-pay process
- This encompassed collaborating with various departments to facilitate smooth transactional flow, resolving discrepancies, and enhancing supplier relationships to drive operational excellence
- Managed the end-to-end procurement-to-pay (P2P) cycle, ensuring efficient and timely processing of invoices, purchase orders, and payments
- Conducted thorough two-way and three-way matching for a diverse portfolio of suppliers, minimizing discrepancies and ensuring accurate invoice processing
- Updated and reconciled vendor statements regularly, identifying and resolving any discrepancies to maintain strong vendor relationships.
- Monitored and analyzed payments and expenditures, including payroll, purchase orders, and invoices, implementing process improvements to reduce errors and duplicate payments
- Collaborated effectively with cross-functional teams, including procurement, finance, and logistics, to resolve issues, streamline transactional flow, and ensure timely completion of the P2P cycle
- Successfully implemented process improvements that significantly reduced invoice processing time, leading to more timely payments and improved vendor satisfaction
- Played a key role in the standardisation of P2P processes within the department, resulting in increased efficiency and reduced errors.
Customer Service Executive
Bihar Technical Institute
Patna
01.2014 - 02.2015
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Prepared detailed reports of daily activities for management review.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor in Computer Engineering - Engineering
KIIT University
Bhubaneshwar06-2013
Certificate of Higher Education - PCM
Bihar School Examination Board Patna
Patna06-2007
High School Diploma -
Bihar School Examination Board
Patna06-2005
Skills
- Procure-to-pay management
- Invoice processing
- Supplier relationship management
- Data analysis
- Cost control
- Customer service
- Vendor reconciliation
- Cross-functional collaboration
- Problem resolution
- Report preparation
- Order management
- Problem-solving
- Verbal and written communication
Timeline
PTP Associate
RCS Ind Pvt Ltd
05.2024 - Current
Customer Service Executive
Bihar Technical Institute
01.2014 - 02.2015
Bachelor in Computer Engineering - Engineering
KIIT University
Certificate of Higher Education - PCM
Bihar School Examination Board Patna
High School Diploma -
Bihar School Examination Board
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