Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakthi Nadhan N

Hyderabad,TG

Summary

Dynamic AWS, Cloud, and DevOps Engineer with over 5 years of extensive experience in cloud infrastructure automation, CI/CD implementation, and container-based deployments. Possesses expertise in managing AWS services, scripting with Bash, and constructing Jenkins pipelines to streamline production-grade workflows. Demonstrates proficiency in Infrastructure as Code using Terraform and orchestrating with Kubernetes. Recognized for effective management of real-time incidents, optimization of deployment processes, and fostering collaboration across cross-functional teams to drive project success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

L2 Engineer

HTC Global Services Pvt Ltd
02.2024 - 08.2025
  • Built and maintained Jenkins pipelines integrated with GitHub for automated deployments.
  • Managed CloudWatch Agent installation and custom dashboards using CloudWatch and Grafana.
  • Configured Prometheus exporters on EC2 and visualized custom metrics in Grafana dashboards.
  • Automated EC2 log uploads to S3 using cron jobs and AWS CLI for backup and audit.
  • Deployed containerized internal apps with Docker; tested Kubernetes manifests in staging.
  • Wrote IAM policies and managed secure role-based access across AWS services.
  • Drafted reusable Terraform templates for provisioning cloud infrastructure as code.
  • Implemented proactive monitoring tools to identify potential issues before they impacted users, reducing downtime significantly.
  • Reduced ticket backlog by prioritizing tasks and escalating critical issues to appropriate teams.

IT Support Engineer

VLS Global Logistics Private Limited
05.2021 - 02.2023
  • Assisted in Jenkins CI/CD execution and gained hands-on experience with build pipelines and infra deployment support.
  • Triggered builds, monitored logs, and performed troubleshooting on pipeline failures.
  • Supported Git operations (clone, push, merge) and basic scripting tasks for infra support.
  • Helped provision EC2 resources and manage IAM roles in support of app deployments.
  • Built sample Docker containers and learned Terraform basics for infra-automation.
  • Automated internal tasks using shell scripts (e.g., log archiving, backup monitoring).
  • Gained exposure to CloudWatch and basic usage of Prometheus for monitoring internal test environments.

Tech Support

Tech Mahindra Pvt Ltd
10.2018 - 04.2021
  • Provided L1–L2 support for Telstra’s AWS infrastructure, monitoring core services like EC2, S3, and IAM for performance and availability.
  • Investigated CloudWatch alarms and EC2 health checks using AWS CLI, escalating critical incidents to backend teams as per defined SLAs.
  • Assisted in infra handovers and gained practical exposure to the Prometheus + Grafana stack for system monitoring and visualization.
  • Conducted preliminary analysis of recurring alerts, maintaining documentation to enable faster resolution during 24/7 NOC shifts.
  • Utilized Linux command-line tools and system logs for troubleshooting, while strengthening core AWS knowledge through live incident handling.

Tech Support

Sutherland Global Services
10.2014 - 03.2017
  • Supported enhancement of Dell DOC software by troubleshooting software and hardware issues on Dell machines. - DELL Computers
  • Detected, removed, and collected malware samples from end-user and enterprise systems, collaborating with the Security Development Team and Symantec to improve threat detection. - McAfee

Education

MBA - System Management

University of Madras
01.2023

B.A - Criminology & Police Administration

University of Madras
01.2018

Skills

  • Cloud Infrastructure & Monitoring:
    AWS (EC2, S3, IAM, CloudWatch, CloudTrail), Prometheus, Grafana
  • CI/CD & Automation:
    Jenkins, GitHub Triggers, Git, Jenkins Pipelines, Cron Jobs
  • Infrastructure as Code (IaC):
    Terraform (modules, reusable templates), AWS CLI, Bash scripting
  • Containerization & Orchestration:
    Docker, Kubernetes (manifest testing, staging deployments)
  • Scripting & Automation:
    Bash, Python (for log parsing, backups, infra tasks)
  • OS & Platform Experience:
    Amazon Linux, Ubuntu
  • ITSM & Issue Management:
    ServiceNow, Jira (ticket handling, incident response, escalation)

Certification

  • AWS Certified Solutions Architect - Associate, Certified
  • AWS Security – Specialty, In Progress, 2027-12-31

Timeline

L2 Engineer

HTC Global Services Pvt Ltd
02.2024 - 08.2025

IT Support Engineer

VLS Global Logistics Private Limited
05.2021 - 02.2023

Tech Support

Tech Mahindra Pvt Ltd
10.2018 - 04.2021

Tech Support

Sutherland Global Services
10.2014 - 03.2017

B.A - Criminology & Police Administration

University of Madras

MBA - System Management

University of Madras

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Shakthi Nadhan N