Shakthi P
Operations Coordinator
Bangalore
Summary
Seeking and passionate about developing career in a challenging environment that encourages continuous learning, creativity & exposure to new ideas so that can utilize & proven people-oriented skills to strengthen and foster a favorable work condition in the best possible manner. Competent professional with 4 years of experience in Sales, Marketing & Operations Coordinator. Resourceful, goal oriented, good communication and Organizational skills with ability to work under pressure and multi task in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Freelance Coordinator
Straive
09.2023 - 02.2024
- Assisted in recruitment efforts, coordinating and managing onboarding activities for new hires effectively.
- Background Verification for New joiner and conducting induction and training sessions.
- Regular interaction with freelancers and professionals to maintain positive relationship.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Maintained freelancers productivity using client's and internal records and preparing payment reports.
- Managed high volume of invoices, ensuring timely payments to freelancers.
- Acted as a liaison between the finance department and other teams, ensuring clear communication regarding payment-related matters.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving payment-related issues.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Monitored performance metrics consistently and implemented corrective actions when needed.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted surveys to determine customer opinion of products and services.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Operation Coordinator
Bartleby Technologies Ltd
10.2021 - 05.2023
- Joining formalities- All on-boarding formalities will be tracked and implemented
- Talent hiring – Manages and Monitors end-to-end recruitment process
- Background Verification for New joiners
- Induction, Training and New Employee Orientation
- Keeping track of documentation of every on-boarding and exit formalities.
- Handling large number of groups and resolving their queries (Managed over 150 freelancer email, message and call per day)
- Employee engagement and Employee Grievance handling
- Preparing manual payment invoices
- Portal updates and monitoring
- Reviewed operations reports to understand numbers and trends
- Performed statistical analyses to gather data for operational and forecast team needs
- Evaluated upcoming program plans to forecast expected resource needs
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Introduced new methods, practices, and systems to reduce turnaround time
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Conducted surveys to determine customer opinion of products and services.
- Delivered prompt service to prioritize customer needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Process Consultant
Hinduja Global Solutions
08.2020 - 09.2021
- Using a web application, the plan can be set up to track the progress of insurance claims and the
accuracy of benefit coverage as per the policy. - Verifying client claims regarding accuracy of procedures and payments made by patients and providers
- Running Web Application Tool to export Excel with patient and provider details
- Recovering overpaid amount by insurance company to patients and providers, if any
- Sending recoupment amount letter to providers through web application, if any
- Has knowledge and understanding about ACAS web application.
Business Development Representative and Relationship Officer
HDFC Bank private ltd
08.2019 - 08.2020
- Providing Assistance on applying for credit card, personal loan, business loan, jumbo loan, instant loan, health insurance, vehicle insurance etc based on customer requirement
- Providing finance for consumer durable products based on CIBIL score and eligibility
- Credit card sales, corporate credit card sales, personal loan sourcing, business card sales, home loan sourcing, and document processing and verification
- Expanded business through effective network development, identifying new, and prospective clients
- Developed business pipeline using cold and warm techniques
- Networked among local business and community organizations to develop leads and generate business
- Reviewed client concerns and recommended appropriate changes to Management
- Built relationships with customers and community to promote long term business growth
- Achieved or exceeded company-defined sales quotas
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Selected correct products based on customer needs, product specifications and applicable regulations
- Met existing customers to review current services and expand sales opportunities
- Trained new employees on customer service, money handling and organizing strategies
- Stayed current on company offerings and industry trends
- Contributed to event marketing, sales and brand promotion
- Monitored service after sale and implemented quick and effective problem resolutions in order to maintain long-term relationship with customer.
Education
B. Com -
Sri Sai College For Women
BangalorePUC -
M Perumal PU College
BangaloreSSLC -
Gandhi Vidya Shala School
BangaloreSkills
Strong organizational and interpersonal skills
undefinedTimeline
Freelance Coordinator
Straive
09.2023 - 02.2024
Operation Coordinator
Bartleby Technologies Ltd
10.2021 - 05.2023
Process Consultant
Hinduja Global Solutions
08.2020 - 09.2021
Business Development Representative and Relationship Officer
HDFC Bank private ltd
08.2019 - 08.2020
B. Com -
Sri Sai College For Women
PUC -
M Perumal PU College
SSLC -
Gandhi Vidya Shala School
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