Shakthi P
Operations Coordinator
Bangalore
Summary
Seeking and passionate about developing career in a challenging environment that encourages continuous learning, creativity & exposure to new ideas so that can utilize & proven people-oriented skills to strengthen and foster a favorable work condition in the best possible manner. Competent professional with 4 years of experience in Sales, Marketing & Operations Coordinator. Resourceful, goal oriented, good communication and Organizational skills with ability to work under pressure and multi task in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Freelance Coordinator
Straive
09.2023 - 02.2024
- Assisted in recruitment efforts, coordinating and managing onboarding activities for new hires effectively.
- Background Verification for New joiner and conducting induction and training sessions.
- Regular interaction with freelancers and professionals to maintain positive relationship.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Maintained freelancers productivity using client's and internal records and preparing payment reports.
- Managed high volume of invoices, ensuring timely payments to freelancers.
- Acted as a liaison between the finance department and other teams, ensuring clear communication regarding payment-related matters.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving payment-related issues.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Monitored performance metrics consistently and implemented corrective actions when needed.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted surveys to determine customer opinion of products and services.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Operation Coordinator
Bartleby Technologies Ltd
10.2021 - 05.2023
- Joining formalities- All on-boarding formalities will be tracked and implemented
- Talent hiring – Manages and Monitors end-to-end recruitment process
- Background Verification for New joiners
- Induction, Training and New Employee Orientation
- Keeping track of documentation of every on-boarding and exit formalities.
- Handling large number of groups and resolving their queries (Managed over 150 freelancer email, message and call per day)
- Employee engagement and Employee Grievance handling
- Preparing manual payment invoices
- Portal updates and monitoring
- Reviewed operations reports to understand numbers and trends
- Performed statistical analyses to gather data for operational and forecast team needs
- Evaluated upcoming program plans to forecast expected resource needs
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Introduced new methods, practices, and systems to reduce turnaround time
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Conducted surveys to determine customer opinion of products and services.
- Delivered prompt service to prioritize customer needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Process Consultant
Hinduja Global Solutions
08.2020 - 09.2021
- Using a web application, the plan can be set up to track the progress of insurance claims and the
accuracy of benefit coverage as per the policy. - Verifying client claims regarding accuracy of procedures and payments made by patients and providers
- Running Web Application Tool to export Excel with patient and provider details
- Recovering overpaid amount by insurance company to patients and providers, if any
- Sending recoupment amount letter to providers through web application, if any
- Has knowledge and understanding about ACAS web application.
Business Development Representative and Relationship Officer
HDFC Bank private ltd
08.2019 - 08.2020
- Providing Assistance on applying for credit card, personal loan, business loan, jumbo loan, instant loan, health insurance, vehicle insurance etc based on customer requirement
- Providing finance for consumer durable products based on CIBIL score and eligibility
- Credit card sales, corporate credit card sales, personal loan sourcing, business card sales, home loan sourcing, and document processing and verification
- Expanded business through effective network development, identifying new, and prospective clients
- Developed business pipeline using cold and warm techniques
- Networked among local business and community organizations to develop leads and generate business
- Reviewed client concerns and recommended appropriate changes to Management
- Built relationships with customers and community to promote long term business growth
- Achieved or exceeded company-defined sales quotas
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Selected correct products based on customer needs, product specifications and applicable regulations
- Met existing customers to review current services and expand sales opportunities
- Trained new employees on customer service, money handling and organizing strategies
- Stayed current on company offerings and industry trends
- Contributed to event marketing, sales and brand promotion
- Monitored service after sale and implemented quick and effective problem resolutions in order to maintain long-term relationship with customer.
Education
B. Com -
Sri Sai College For Women
BangalorePUC -
M Perumal PU College
BangaloreSSLC -
Gandhi Vidya Shala School
BangaloreSkills
Strong organizational and interpersonal skills
Teamwork and collaboration
Database Management
Onboarding Specialist
Quick learner and ability to interact with senior management
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook), Google Sheet
Timeline
Freelance Coordinator
Straive
09.2023 - 02.2024
Operation Coordinator
Bartleby Technologies Ltd
10.2021 - 05.2023
Process Consultant
Hinduja Global Solutions
08.2020 - 09.2021
Business Development Representative and Relationship Officer
HDFC Bank private ltd
08.2019 - 08.2020
B. Com -
Sri Sai College For Women
PUC -
M Perumal PU College
SSLC -
Gandhi Vidya Shala School