Shakthipandi Manokaran
Claims Workflow Specialist
Chennai
Summary
Experienced Claims Workflow Specialist with over 6 years of experience in Insurance Claim. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Claims Workflow Specialist
Tata Consultancy Services
Chennai
01.2017 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed loan files and updated to match current standards.
- Remained updated with latest information related to mortgage products and services being offered.
Retail Sales Consultant
Capital Honda
Chennai
11.2015 - 01.2017
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Answered customer questions and helped find specific items.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Exceeded sales goals by 20% utilizing exemplary customer service skills.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed and established business accounts with 50 individuals.
Education
Bachelor of Arts - Financial Accounting, Commerce
Vels University
Chennai 08.2012 - 05.2015
Skills
Automobile claims specialist
Workflow understanding
Workflow documentation
Subrogation
Policy investigations
Insurance policy coverage knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Workflow Specialist
Tata Consultancy Services
01.2017 - Current
Retail Sales Consultant
Capital Honda
11.2015 - 01.2017
Bachelor of Arts - Financial Accounting, Commerce
Vels University
08.2012 - 05.2015