Shakthi Shree Ramu
Systems Asscoiate (.NET)
8, Nehru Street, Palavanthangal, Chennai
Summary
Analytical and detail-oriented Systems Associate with a strong background in technical skills. I have 1 year experience in troubleshooting and resolving technical issues related to both Hardware and Software. Proven ability to work collaboratively with cross-functional teams, communicate technical concepts to non-technical stakeholders, and drive successful outcomes in fast-paced environments. Seeking a challenging opportunity to leverage my extensive experience in IT, strong problem-solving skills, and technical acumen where I can contribute my skills and abilities towards the growth of an organization.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Systems Associate (.NET)
Infosys Limited
Chennai
11.2021 - Current
Project
· Webtrition – MenuWorks
Project Details
Project Name: Webtrition - Menu Works
Role: Dot Net Developer and Support
Client: Compass Group
It is a web-based application that allows clients to manage their food service programs. The application provides a range of tools for managing menus, inventory, and nutrition information. Clients can use Webtrition to create and manage menus for their food service programs
- Effective ticket management including logging, monitoring/updating, prioritizing and resolving requests within SLA using Azure DevOps
- Developed and maintained web applications using ASP.NET, and Web API
- Developed client-side scripts using SQL
- Participated in Agile scrum meetings and contributed to project planning and estimation
- Investigated and resolved customer complaints and technical issues related to the application
- Working on bug fixing and performance issues in existing applications
- Conducted root cause analysis of technical issues and identified solutions
- Respond to major and minor incidents from monitoring alert via Helix, MS Teams and Outlook
Environment: .Net, SQL, Angular, WebAPI, Eclipse - BIRT, Dynatrace, Splunk, Zabbix, Fusion, Foglight
Education
BACHELOR OF COMPUTER APPLICATIONS -
MADRAS CHRISTIAN COLLEGE
07.2018 - 05.2021
HSC - Computer Science With Mathematics
Prince Matriculation Higher Secondary School
06.2017 - 05.2018
SSLC -
Prince Matriculation Higher Secondary School
06.2016 - 05.2017
Skills
Programming Languages: ASPNET, OOPS Concepts
Database Management: SQL Server
Reporting Tool: BIRT – Eclipse Foundation
Web Technologies: HTML 5, CSS
Operating Systems: Microsoft Windows XP/Vista/7/8/10
Software Tools: Microsoft office 2007/10/13/16
Familiarity with Azure DevOps
Excellent troubleshooting and debugging skills
Strong Analytical and Communication Skills
Honor Award
Scaling up well in the Project and Ensuring the deliverables are completed as per schedule.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
Timeline
Systems Associate (.NET)
Infosys Limited
11.2021 - Current
BACHELOR OF COMPUTER APPLICATIONS -
MADRAS CHRISTIAN COLLEGE
07.2018 - 05.2021
HSC - Computer Science With Mathematics
Prince Matriculation Higher Secondary School
06.2017 - 05.2018
SSLC -
Prince Matriculation Higher Secondary School
06.2016 - 05.2017