To work in challenging & responsible position in a dynamically progressing organization which gives scope to apply and enhance my skills, knowledge and to constantly grow with the organization. I have the three D as weapons in my arsenal viz. Determination, Dedication and Diligence.A Successful career in Customer Service Management with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Hi, I’m
SHAKTI GIRI
Customer Service
Rohtak
Summary
Overview
7
years of professional experience
8
years of post-secondary education
Work History
Accenture(Google)Gurgaon
Senior Customer Associate
11.2021 - 06.2024
Job overview
- Responsible for handling Customer Live query regarding payments and accounts.
- Managed over 65 customer interactions per day.
Nature Phyto PharmaceuticalSonepat
Customer Delight
06.2020 - 10.2021
Job overview
- Responsible for smooth experience from point of order to point of delivery.
- Managed over 25 customer Accounts on daily basis.
- Analyzed guest feedback data to identify areas for improvement and implemented relevant changes
Pind Balluchi RohtakRohtak
Customer Service
07.2017 - 05.2020
Job overview
Responsible for customer delight in restaurant operation.
- Received superior customer service satisfaction scores for 8 consecutive quarters with sale of 20 Lac +.
- Provided friendly, helpful customer service to customers daily.
Mogli HolidaysNew Delhi,Manali
Customer Service Executive
1 2015 - 6 2017
Job overview
Responsible for Customer experience handling during their vacation.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization
Education
Maharshi Dayanand UniversityRohtak, India
MBA from Marketing &Human Resource
01.2018 - 03.2020
University Overview
Srinivas College of Hotel Management, MangaloreManglore
Graduation in Bachelor of Hotel Management from Hotel Managment
06.2010 - 04.2014
University Overview
Duration: 2010-2014
H.B.S.E BoardRohtal
12th from Science Education
01.2009 - 03.2010
University Overview
Duration: 2010
C.B.S.E BoardRohtak
10th
04.2006 - 03.2007
University Overview
Skills
Customer Relationship Management
Accomplishments
Accomplishments
- 1st position in bakery competition held in Srinivas College of Hotel Management
- 1st position in cocktail competition held in Srinivas College of Hotel Management
- Got position in various college competition in various fields like jam, flower arrangement, bakery, cookery, poster making
- Participated in National Youth Festival 2012 as a volunteer
- Participated in 3-day college function and food festival as an active member of the production team
Personal Information
Personal Information
- Father's Name: Mr. Devender Singh Giri
- Date of Birth: 03/17/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Punjabi
Training
Training
- Worked in various college workshops in Srinivas Hotel, Mangalore
- Gone through a six-month training at Oberoi Udaivillas Udaipur
- Gone through 3-month ROMT training with Mainland China Pune
- Gone through 15 days training at Goibibo.com for CRM
Timeline
Senior Customer Associate
Accenture(Google)
11.2021 - 06.2024
Customer Delight
Nature Phyto Pharmaceutical
06.2020 - 10.2021
Maharshi Dayanand University
MBA from Marketing &Human Resource
01.2018 - 03.2020
Customer Service
Pind Balluchi Rohtak
07.2017 - 05.2020
Srinivas College of Hotel Management, Mangalore
Graduation in Bachelor of Hotel Management from Hotel Managment
06.2010 - 04.2014
H.B.S.E Board
12th from Science Education
01.2009 - 03.2010
C.B.S.E Board
10th
04.2006 - 03.2007
Customer Service Executive
Mogli Holidays
1 2015 - 6 2017
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