Shakti Mishra

Tech Stack: PEGA Infinity, OutSystem, Java, Python, Robot Framework, BDD Cucumber, Postman, JMeter, Jira, TestRail, Excel, Confluence, IntelliJ

• Currently Leading Middle East-based investment firm Tech: PEGA Infinity and Automation BDD Cucumber framework, contributing to a project for a leading Middle East-based investment client.
• Previously worked on a Europe-based Healthcare Application developed using the OutSystems Low-Code Platform, focused on enabling patients to communicate directly with doctors and case handlers for appointment booking, treatment updates, and documentation.
• Tested complex user communication workflows including secure messaging, real-time status updates, and access permissions between patients, doctors, and case managers.
• Performing both functional and non-functional testing to ensure quality, compliance, and performance for patient-critical workflows.
• Through this portal, healthcare professionals can manage their work schedules, access job assignments,
  update personal details, submit timesheets, communicate with the patients and insurance bodies.
• 5+ years of experience in automation testing processes, technologies and methodologies for both front-end and back-end of web applications and mobile devices.
• I have acquired expertise in the Investments and Healthcare domains utilizing low-code platforms such as OutSystem and PEGA.
• Verified cross-platform compatibility for online and mobile applications and validated safe payment gateways.
• Collaborated with cross-functional Agile teams to validate user stories, ensuring all sprint deliverables met acceptance criteria and flagged deviations proactively.
• Actively participated in Agile ceremonies (daily stand-ups, sprint planning, retrospectives), offering insights to improve test coverage and sprint velocity.
• Combined manual and automated testing to maximize test coverage without sacrificing efficiency, ensuring high-quality releases every sprint.
• Worked closely with UI/UX designers and product managers to translate product vision into testable user scenarios, contributing to enhanced user experience and design validation.
• Conducted API testing using Postman, validating key data flows between frontend, backend, and third-party services.
• Partnered with developers to identify and mitigate key risk areas in new features and regression zones.
• Contributed to the continuous improvement of test strategies, frameworks, and documentation by adopting shift-left testing practices.
• Conducted Functional, Sanity, Smoke, Regression and Performance testing.
• Created and maintained test plans, strategies, and defect reports in Jira, AzureDevops Project management, and Microsoft Excel.
• Managed test plans, test cases, and test results using TestRail, ensuring full traceability from requirements to execution and reporting.
• Led cross-functional collaboration to drive software quality in agile environments.

Client: Smart Fix & Smart Client (Europe-based Tech Solutions)
Tech Stack: PEGA, Python, Robot Framework, Postman, Insomnia, Jira (Scrum), TestRail, Expert Desk, Lucidchart, Confluence, PyCharm, Excel.

• Performed end-to-end testing for client platforms including OTT, cable TV, and streaming services, Fibber Network services, to ensuring a seamless user experience across digital media services.
• Led functional testing efforts for PEGA-based technician workflows, validating system behavior for scheduling, dispatch, and work-order management.
• Collaborated with developers team and cross-functional Agile teams to report defects.
• Worked on a technician-focused web application for day-to-day activities like work orders and intervention closures in Europe.
• Performed UAT, BAT, smoke, sanity, regression, and end-to-end testing across web and mobile platforms.
• Tested features such as MAC ID activation, modem swap, patching, installation, and SAP/work order/product porters validations.
• Executed manual and automation tests using Robot Framework (Python).
• Prepared test plans, created and executed test cases; tracked defects via Jira and TestRail.
• Documented workflows and system designs using Lucidchart, and maintained knowledge base and test documentation on Confluence.

Tech Stack: Selenium WebDriver, TestNG, Eclipse IDE, GIT, Jenkins, Jira, Excel, Postman

Project 1: Order Management System

Project Description:
A web-based e-commerce order management platform supporting end-to-end online shopping workflows, including product browsing, customer orders, billing, shipping, and inventory management for retailers and customers.
Key Responsibilities:

• Designed and executed functional, regression, and integration test cases using Selenium WebDriver with TestNG framework.
• Collaborated with developers and stakeholders to validate shopping cart, checkout, and inventory operations for both user and admin roles.
• Managed and tracked test scenarios and bugs using Jira, ensuring timely resolution and sprint alignment.
• Executed test cycles across builds using Jenkins, maintained scripts via GIT, and used Excel for reporting and test tracking.

Project 2: Logistics & Shipping Automation
Project Description:
A logistics solution integrated with e-commerce platforms to handle shipment label printing, packing slips, inventory synchronization, drop shipping, and product bundling/kitting across multiple carriers.
Key Responsibilities:

• Verified shipping workflows, including label generation, tracking, and inventory updates across logistics carriers.
• Performed API testing using Postman to validate shipment and order syncing across modules.
• Ensured compatibility and accuracy of dynamic shipping data on invoices and labels.
• Conducted cross-browser and compatibility testing to support various user environments.