Shakti Singh
Sales Operation
Mumbai
Summary
Proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers. Tenacious manager with strategic and analytical approach to solving problems and a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Operations Manager
Automation Anywhere
04.2022 - Current
- Created processes to drive efficiencies across Order management, Licenses Delivery, and Customer Support post fulfillment with cross-functional teams.
- Collaborated with GTM department heads on cross-function for new Product deployment & adaptation strategies. (Pure cloud A360 launch & fortress IQ interaction)
- Over saw and successfully managed perception change program of Automation anywhere going to A360
- Cloud from on premise Software amid 2020 global pandemic.
- Key in developing complex deal structure, to drive WIN-WIN condition; to suite client needs also we can invoice client upfront.
- Identifying efficiency flow bottlenecks and work with leadership and enablement to unblock growth.
- Key to surface insights and business analytics and data across all GTM functions
- Continuously review pipeline to ensure every team member is operating at peak capacity.
- Serving primary administrator for Salesforce and other key business systems related to revenue
- Successfully managing sales/channel queries on order requirements, status, and tracking.
Senior Executive Operations
Automation Anywhere
11.2019 - 04.2022
- Partnering with sales leadership to create and maintain sales forecasting models and data, assisting sales leadership with pipeline and opportunity inspection
- Serving primary administrator for Salesforce and other key business systems related to revenue generation, from intent data to invoicing.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at SLA of 24 hours and achieved it
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines. Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Maintaining up-to-date knowledge of AA's products and process's, own territories, account assignments, lead to account mapping and Salesforce data hygiene
Sales & Operation Executive
Automation Anywhere
05.2018 - 11.2019
- Strategically supported sales for specific region/business segment of NAMER sales organization in validation and approval of orders within established SLA timelines
- Helped Drafting strict SOX compliance: approval of orders in line with corporate policies and guidelines
- Liaised with different departments of the organization, including Revenue, Finance, Operations, Logistics, Sales & Support to coordinate the booking of orders.
- License Management - Liaise with Sales, Distributors, Tech Support, Order Ops and End Customers to ensure 100% delivery accuracy and fulfillment all AAi's global order book.
- Analyzed data and metrics to identify areas of improvement in operational performance.
Store Operations Manager
Decathlon Sports
02.2014 - 03.2018
- Develop and finalize Annual Operating Plan (revenue/Sales, Budget, manpower, etc.) Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Monitor activities of customer service department of retail outlet to ensure 95% + satisfied clientele
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties. Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
Education
MBA/PGDM - Marketing Operations & Finance -
BIMHRD
02.2014
B.Com -
Pune University
04.2011
Skills
- End to End pipeline management in Software Sales
- Sales Process Optimization for operational excellence
- Enabling high productivity ideology across Teams
- Business Intelligence, Key metrics identifications & improvements
- Flexibility and adaptability to work in dynamic systems
- Program Governance
- Territory Management
- Strong interpersonal skills
- Go-to-market Strategy
- Channel Sales Management
- Decision-making skills
- Team Recruiting and Onboarding
Accomplishments
- Systemic focus to drive AA- NAMER growth with constant pace, ensuring business processing for over $$ 200 million USD of ARR annually.
- Trained & enabled front lines sales personnel to help them be autonomous to help drive organization's sales
with efficiency - Enabling Team in Latin America's on sales enablement & processing, helping them increase their share from
7% to 20% of NAMER Revenue. - Received Certificate of appreciation from CRO-Automation Anywhere, for Operational Success and
contribution. - Received Certificate of appreciation from Sr.Director Operations-Automation Anywhere, for contribution in
successful Fiscal closure. - Awarded with Work Visa to USA, invited to San Jose, California Onsite Office for Quarter closure and
Display of best Operations practices. - Achieved year-on-year 17% growth at Decathlon, thanks to my & my team's performance and result
oriented attitude.
Projects
GTM for Launch of new Licenses Delivery Platform, to help Boost CSAT and revenue recognition from 48
Hours to 2 hours from order Placement.
• Aligning and working with Cross functional teams, Liaising they Product development, Salesforce
developer Admins
• Finalizing BDR, and providing sign-off by all stake holders before testing starts
• Providing Business approval post QA
• Integration with SF production & enabling Billing teams
AAi Pure Cloud A360 Support workflow
• Establishing new support workflow with all stake holders and agreement on New SLA.
• Creating a Tiger team to work thru transition period of going into world of cloud platform, to lead a
functional team of all stake holders ranging from cloud Ops, Tech support, Order management, SF admins
and Enablement managers
• Resulting into 90% Ticket resolution of Cloud product dropping from 4 days to 1 Day.
• Launching New Automation anywhere 360 Pure Cloud Price book, with help of Deal desk & enablement
of CPQ as booking tool resulting into reduction of 60% lead time for Opportunity journey time from Order
Opportunity creation to be Invoiced.
Certification
- Elite People Manager
- Fish philosophy
- Sales Operations
- Sales Forecasting
- Six Sigma - Yellow Belt
- Quality management: Essential for operational excellence
Languages
English
Hindi
Gujarati
Marathi
Timeline
Sales Operations Manager
Automation Anywhere
04.2022 - Current
Senior Executive Operations
Automation Anywhere
11.2019 - 04.2022
Sales & Operation Executive
Automation Anywhere
05.2018 - 11.2019
Store Operations Manager
Decathlon Sports
02.2014 - 03.2018
MBA/PGDM - Marketing Operations & Finance -
BIMHRD
B.Com -
Pune University
- Elite People Manager
- Fish philosophy
- Sales Operations
- Sales Forecasting
- Six Sigma - Yellow Belt
- Quality management: Essential for operational excellence
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