Shakti Ganpat Dhanawade

• Interaction with Channel partners/Dealers.
• Handling key Accounts & troubleshooting during major breakdown calls.
• Preventive maintenance is done to ensure proper working of instrument.
• Installation of machine.
• Providing training to end user for daily use of machine.
• Maintaining Field Service reports for further use
• Service sales (AMC, CMC, Spares Parts)
• Developed and implemented procedures for handling customer inquiries, complaints, and requests in a professional manner.
• Monitored the performance of team members, identified areas for improvement and provided constructive feedback.
• Scheduled staff shifts based on business needs and communicated changes effectively with all employees.
• Trained new team members on company policies, procedures and standards of service.
• Resolved customer issues in an efficient and timely manner while maintaining high levels of customer satisfaction.
• Identified potential opportunities to increase revenue through upselling services or products to customers.

• Life Saving & Radiology Equipments such as,
  o Anesthesia Machine
  o Ventilators (Adult & Neonatal)
  o Patient Monitors
  o CNS
  o ECG machines
  o Pulse-Ox
  o Cautery Machines
  o Syringe Pumps
  o Infusion Pumps
  o X-ray, Dental X-ray, CR, DR
  o C-arm
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Explained complex technology-related issues in understandable terms to customers.
• Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
• Answered incoming support inquiries via chat, phone and email.

• Service Franchise of Wipro-GE Healthcare Pvt. Life Saving Equipment’s such as:

o Anesthesia Machine
o Ventilators (Adult & Neonatal)
o Patient Monitors
o Pulse Oximeter

• Apart from the GE Product, I was also handling-
  o Fresenius Kabi -Syringe Pumps
  o Valleylab -Cautery Machines
  o Fisher & Paykel -Humidifiers
• Provided technical support for customers on site or remotely via phone or email.
• Performed preventive maintenance of customer systems as per schedule.
• Prepared detailed reports of system performance after installation or upgrades.
• Identified potential opportunities for additional services through customer interactions.