Shakun Yadav
Hotelier
Bhopal,MP
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Associate
Radisson Bhopal
Bhopal , Madhyapradesh
07.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Met with chef to review daily specials and menu changes.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Guest Service Associate
Courtyard By Marriott Bhopal
Bhopal , Madhyapradesh
10.2017 - 03.2019
Guest Relation Executive
Taste Of Punjab
Pune, Maharashtra
04.2019 - 11.2019
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Managed and improved customer service functions for reception and lounge areas.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Motivated and rewarded employees to improve engagement.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Remained available Number hours daily to respond to guest needs, complaints or inquiries.
Education
12 - Hotel Management
Jawahar Navodaya Vidyalaya
Ratibad Bhopal 07.2012 - 03.2014
Graduation ( Bachelor Of Hotel Management) - Hospitality Management And Tourism Industry
Institute of Hotel Management And Applied Nutritio
Bhopal 07.2015 - 03.2017
Skills
Service quality enhancements
Staff Scheduling
Team coordination
Restaurant policies and procedures
System implementation
High-volume dining
Recipes and menu planning
Inventory controls
Sanitizing understanding
Timeline
Associate
Radisson Bhopal
07.2022 - Current
Guest Relation Executive
Taste Of Punjab
04.2019 - 11.2019
Guest Service Associate
Courtyard By Marriott Bhopal
10.2017 - 03.2019
Graduation ( Bachelor Of Hotel Management) - Hospitality Management And Tourism Industry
Institute of Hotel Management And Applied Nutritio
07.2015 - 03.2017
12 - Hotel Management
Jawahar Navodaya Vidyalaya
07.2012 - 03.2014